SENIOR DIRECTOR OF HOUSING

Location

Ithaca, NY

Department

Residential Services

Employment Type

Full Time

Schedule

Monday – Friday, 35 hours per week

Pay

$31 per hour

About the Role

Under the direction of the Deputy Executive Director, provides day‑to‑day operational leadership and oversight for the delivery of residential services in Tompkins and Tioga counties. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma‑informed care environment.

Responsibilities

• Directs core services and provides operational leadership for residential services under the direction of the Deputy Executive Director.
• Manages quality assurance, utilization review (at program level), and program evaluation activities in accordance with agency policy and procedure.
• Ensures the development and maintenance of departmental policy and procedural manuals.
• Participates in strategic planning and implements approved initiatives.
• Supports grant development by providing program data, narrative input, and budget recommendations.
• Supports administration of housing‑related contracts.
• Monitors housing program budgets in coordination with Finance and the Deputy Executive Director.
• Assists with implementation of approved new housing initiatives.
• Develops and updates all department policies and procedures in alignment with federal, state, city, and local regulations and standards.
• Directs all new programs and projects in housing.
• Utilizes and contributes to program performance tracking systems.
• Provides effective leadership and management of all departmental personnel in accordance with agency policy and procedures.
• Hires, orients, coaches, and evaluates program management staff (with Deputy Executive Director oversight).
• Assures ongoing staff training and development.
• Represents housing programs with public and private funders, governmental agencies, church, and community organizations as assigned.
• Works cooperatively with other department directors, church and community agencies to promote and advocate for effective program practices and legislation.
• Participates in collaborations, including but not limited to OASAS, OMH, Whole Health, HUD, IURA, HSC, Continuum of Care, Care Compass, etc.
• Works to minimize risk and ensure safety protocols and procedures for the agency.
• Oversees program‑level quality assurance, internal audits, utilization review and corrective‑action follow‑up.
• Shares in overall agency management through participation in committees, work groups, and teams that develop policies, new programs, and strategic plans.
• Participates in relevant agency meetings and trainings.
• Actively pursues professional development related to the role, supervision, in‑service trainings, and attendance at conferences and workshops.
• Demonstrates awareness and active support of the agency’s mission, values, and strategic plans, including collaborative, community‑focused, innovative, entrepreneurial, and culturally competent initiatives.
• Utilizes and contributes to client‑satisfaction survey processes; reviews survey results with the compliance department.
• Ensures timely submission of housing‑related program data and required reports, including outcome tracking and follow‑up for placements, retention, assistance, and supports.
• Performs other duties as assigned.

Requirements

• Education: Bachelor’s degree in human services, social work, business administration, public administration, or a related field (preferred).
• Credentials: Valid NY State driver’s license and access to a reliable vehicle.
• Experience: Minimum five (5) years of housing, residential, behavioral health, or human services experience; minimum two (2) years of supervisory or management experience required. Experience with supportive housing, homelessness systems, regulatory compliance, and multi‑site operations preferred.
• Additional Qualifications:
  • Ability to prioritize assignments, plan, and complete work projects with minimal direction.
  • Exceptional time‑management skills and ability to meet deadlines.
  • Excellent verbal and written communication skills.
  • Proficiency with Windows, Microsoft Office, and multiple online software platforms as required by funders and partners.
  • Ability to maintain confidentiality and handle confidential information with discretion.
  • Demonstrated behaviors and attitudes that support the organization’s mission, philosophy, and policies.
  • Ability to work cooperatively and helpfully with all individuals.
  • Willingness to foster agency‑wide cooperation and teamwork through positive, constructive communication techniques.

Physical Demands / Work Environment

The position frequently requires sitting, talking, hearing, standing, walking, and using hands to type and perform light lifting. Vision requirements include close, distance, and focus adjustment. The work environment is usually quiet.

Compliance

Adheres to all applicable federal and state laws and regulations, including those governing confidentiality, privacy, program, billing, and documentation standards. Employment is contingent upon successful completion of a background check, which will be considered in accordance with applicable law.

Benefits

• Competitive salary and 403(b) retirement plan
• Generous time‑off