Senior Director of Enterprise Operational Excellence

Alaska Native Tribal Health Consortium (ANTHC) is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people served and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, including comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training, and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States and Alaska’s second-largest health employer, with more than 3,100 employees offering health services across the nation’s largest state.

About the Role

The Senior Director of Enterprise Operational Excellence provides executive leadership for ANTHC's Enterprise Operational Excellence Office and is responsible for developing, implementing, and sustaining an organization-wide system of continuous improvement. This position develops and executes the organization's enterprise improvement strategy by establishing a standardized improvement methodology, implementing an enterprise Daily Management System, developing internal improvement capability, and coaching leaders to improve quality, safety, patient experience, employee engagement, operational performance, and stewardship of resources.

The Senior Director partners closely with Executive Council, operational leaders, physicians, and Tribal Health Organization partners to identify strategic improvement priorities, oversee the enterprise improvement portfolio, and ensure sustainable organizational transformation. This position provides executive oversight of external consulting partners during implementation while building the internal capability necessary for ANTHC to become self-sustaining.

Responsibilities

• Provides executive leadership for the Enterprise Operational Excellence Office by establishing enterprise standards, governance structures, methodologies, and performance expectations that promote continuous improvement throughout the organization.
• Partners with Executive Council and senior leadership to develop and implement ANTHC's Operational Excellence strategy and ensures improvement priorities are aligned with organizational strategic goals and enterprise initiatives.
• Provides executive coaching and consultation to leaders throughout the organization regarding Lean management principles, organizational transformation, change leadership, strategic planning, and performance improvement.
• Develops, implements, and oversees ANTHC's Daily Management System to create consistent leadership practices, visual management, performance review processes, and accountability systems that improve organizational performance.
• Establishes and oversees the enterprise improvement portfolio by prioritizing strategic initiatives, monitoring organizational outcomes, allocating improvement resources, and ensuring projects achieve measurable and sustainable results.
• Provides strategic oversight of external consultants and consulting engagements supporting Operational Excellence initiatives. Ensures effective knowledge transfer, capability development, and transition from consultant-supported improvement efforts to internally sustained organizational capability.
• Develops, oversees, and continuously evolves the ANTHC Lean Academy to establish enterprise capability in continuous improvement, leadership development, and operational excellence.
• Develops enterprise performance metrics, executive dashboards, scorecards, and reporting systems that provide leadership with actionable information to improve quality, safety, operational performance, patient experience, workforce engagement, and financial stewardship.
• Collaborates with executive leadership, operational divisions, physicians, and Tribal Health Organization partners to identify opportunities for organizational improvement and develop innovative strategies that improve operational effectiveness across ANTHC.
• Serves as the executive leader responsible for fostering a culture of continuous improvement, innovation, accountability, collaboration, and organizational learning throughout the consortium.
• Provides leadership, direction, and guidance to assigned directors, managers, improvement specialists, and professional staff. Establishes goals and priorities, develops staff capabilities, mentors future leaders, conducts performance evaluations, and promotes employee engagement and professional development.
• Establishes enterprise standards, policies, methodologies, and governance for Operational Excellence activities to ensure consistency, sustainability, and accountability across all operational divisions.
• Performs other duties as assigned.

Qualifications

• Knowledge of the principles and practices of health administration, leadership, human resources, healthcare improvement, organizational development, and strategic planning.
• Knowledge of the Alaska Tribal Health System.
• Knowledge of process improvement methodologies and tools.
• Knowledge of project and change management principles.
• Knowledge of strategic mapping and balanced scorecards.
• Skills in leading and implementing quality improvement initiatives.
• Skills in leading and implementing process improvement initiatives.
• Skills in working with individuals, multidisciplinary teams, cross-functional groups, and internal and external stakeholders.
• Skills in development, refining, and improving performance metrics and measurement.

Benefits

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. You may also be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.