Senior Director of Clinical Operations

About the role

We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization. The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth.

Responsibilities

• Own operational performance across the patient journey from intake through ongoing care

• Improve patient access, throughput, care continuity, and delivery efficiency

• Develop scalable operational processes that support growth while maintaining quality and patient experience

• Establish operating mechanisms that drive accountability, visibility, and continuous improvement

• Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes

Qualifications

• 8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field

• 3+ years of experience leading managers and operational teams

• Demonstrated success building and scaling operational systems, processes, and performance management frameworks

• Strong experience with capacity planning, workforce planning, utilization management, and operational forecasting

• Experience partnering closely with clinical leaders in a healthcare environment

• Strong analytical and problem-solving skills with the ability to translate data into operational action

• Excellent communication, influence, and executive presentation skills

• Able to operate effectively in ambiguity and build structure in a rapidly evolving environment

• Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations

• Preferred: Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges. Demonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomes. Successful alignment of provider capacity with patient demand and growth objectives.