Senior Director of Clinical Operations

About the role

The Senior Director of Clinical Operations at DCI Donor Services is responsible for overseeing all clinical operations, including donor authorization, donor management, organ recovery, logistics, and organ utilization. This role requires extensive on-call duties and travel, and plays a critical part in providing leadership and guidance to all clinical teams.

Responsibilities

• Achieves strategic objectives through monitoring and analyzing data to maximize organ donation and identify trends and areas for improvement.
• Formulates plan and collaborates with clinical teams, hospital partners, and medical staff.
• Oversees clinical operations for the organization in accordance with company policies, CMS regulations, and UNOS/OSHA guidelines.
• Works with operational leaders to forecast staffing needs to projected donor events.
• Ensures the recruitment and training of the clinical department to ensure core competency.
• PARTNERS WITH TRAINING/EDUCATION DEPARTMENT TO ASSESS NEEDS AND COMPETENCIES OF THE CLINICAL DEPARTMENT.
• DIRECTS COORDINATION OF CLINICAL AFFINITY GROUPS TO ENSURE THE CLINICAL STAFF ARE CURRENT ON COMPANY POLICIES AND EMERGING TRENDS WITHIN THE INDUSTRY.
• PARTNERS WITH BOTH CLINICAL LEADERSHIP AND HR LEADERSHIP TO COMPLETE ANNUAL PERFORMANCE EVALUATIONS OF ALL STAFF.
• PROVIDES ROUTINE COACHING AND FEEDBACK TO EMPLOYEES. CONTINUES TO DEVELOP BENCH STRENGTH.
• OVERSEES THE OVERALL OPERATIONAL, BUDGETARY, AND FINANCIAL RESPONSIBILITIES OF THE DEPARTMENT. ANALYZES VARIANCES AND WORKS TO ACTIVELY REDUCE COSTS.
• WORKS IN COLLABORATION WITH THE MEDICAL DIRECTOR TO CONTINUOUSLY REVIEW AND ENHANCE CLINICAL EVALUATION, DONOR MANAGEMENT, ORGAN ALLOCATION, AND ORGAN RECOVERY PRACTICES FOR THE PURPOSE OF IDENTIFYING AND RESOLVING CLINICAL PROCESS AND PERFORMANCE ISSUES.
• ANALYZES DATA TO FORECAST CURRENT & FUTURE DEPARTMENTAL NEEDS OF THE DEPARTMENT. DEVELOPS, INTERPRETS, AND ANALYZES DATA RELATING TO THE NATURE AND VOLUME OF CLINICAL ACTIVITY. DATA REVIEWED MAY INCLUDE REFERRALS, DETERMINING ELIGIBILITY, INTRODUCTION AND APPROACH ISSUES, CONSENT AND CONVERSION RATES, CLINICAL DONOR MANAGEMENT, AND ORGAN ALLOCATION AND TRANSPARENCY YIELD.
• CORPORATE WITH TRANSPLANT CENTERS AND HOSPITAL PARTNERS.
• WORKS WITH OTHER DEPARTMENT DIRECTORS TO FACILITATE COMMUNICATION BETWEEN DEPARTMENTS AND ENCOURAGES CLINICAL STAFF TO SUPPORT AND PARTICIPATE IN INITIATIVES OF THE ORGANIZATION.
• WORKS WITH ALL DEPARTMENT LEADERS TO FACILITATE COMMUNICATION, ENCOURAGE SUPPORT, AND ENSURE QUALITY PROCESSES THROUGHOUT THE ORGANIZATION.
• FACILITATES INTERACTION WITH SENIOR MANAGEMENT, MEDICAL ADVISORY COMMITTEE AND MEDICAL DIRECTORS TO PROVIDE INPUT FROM CLINICAL PERSPECTIVE REGARDING ORGANIZATIONAL GOALS AND POLICY / PROCEDURES.
• PARTICIPATES IN INTERNAL AND EXTERNAL COMMITTEES TO REPRESENT THE CLINICAL SERVICES DEPARTMENT AND THE ORGANIZATION.

Requirements

• 5+ years’ OPO clinical management experience required.
• Bachelor’s degree in Health Administration.
• Registered Nurse (RN) license.
• Valid Driver’s License with ability to pass MVR underwriting requirements.

Skills

• Strong leadership and strategic planning skills.
• Excellent communication and collaboration abilities.
• Experience with data analysis and trend identification.
• Ability to manage multiple priorities and deadlines.
• Knowledge of OPO policies and regulations.

Benefits

• Extensive on-call duties and travel required.
• Opportunity to serve as a lifeline to those on the transplant waiting list.
• Company committed to diversity, equity, and inclusion.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible schedule with some evening and weekend availability due to on-call requirements.