Senior Director of Clinical Care Teams

About the role

The Senior Director of Clinical Care Teams is a senior clinical leader accountable for the strategic oversight, clinical integrity, and operational performance of nursing and interdisciplinary care team services across LifeLong Medical Care. This role is responsible for the design, standardization, and continuous optimization of care team models to ensure safe, effective, and evidence-based patient care delivery.

Responsibilities

• Nursing Leadership & Clinical Oversight
• Provide executive-level leadership for all nursing services across sites
• Ensure adherence to clinical standards of care, nursing protocols, and scope-of-practice regulations
• Oversee development, approval, implementation, and review of standing orders, clinical protocols, and delegation practices (e.g., MA support under RN/MD supervision)
• Serve as a clinical escalation point for complex patient care or safety concerns
• Promote a culture of clinical excellence, patient safety, accountability, and continuous improvement
• Participate in labor relations discussions pertaining to represented care team roles, serving as a key management representative in matters involving staffing, scheduling, working conditions, and other workforce issues
• Collaborate with HR, operations leadership, and union representatives to address concerns, support productive labor-management relationships, and ensure alignment with collective bargaining agreements and organizational objectives
• Care Team Model Design & Optimization
• Design and implement team-based care models that effectively integrate RNs into care delivery (e.g., RN co-visits, triage models, care management)
• Define and standardize RN roles across settings (primary care, urgent care, virtual care, care coordination)
• Optimize MA-to-provider and RN-to-provider ratios to improve care delivery and efficiency
• Lead development of centralized or hybrid models (e.g., RN triage, virtual nursing support)
• Support emergency response protocols and workflows, including effective management of patient crisis situations
• Clinical Operations & Patient Flow
• Partner with operations leadership to improve:
• Patient flow and cycle time
• Same-day access and triage workflows
• Visit readiness and rooming efficiency
• Lead development of centralized or hybrid models (e.g., RN triage, virtual nursing support)
• Support emergency response protocols and workflows, including effective management of patient crisis situations
• Workforce Strategy & Development
• Develop and manage nursing workforce strategy, including staffing models, FTE planning, and coverage models
• Lead recruitment, onboarding, training, and retention of nursing staff
• Create clinical competencies, orientation programs, and ongoing education
• Create career ladders and leadership development pathways for nurses, supervisors, and managers
• Demonstrated ability to effectively lead and manage within a unionized environment, ensuring alignment with collective bargaining agreements while supporting organizational performance, workforce engagement, and operational consistency
• Quality, Safety & Population Health
• Partner with Quality leadership to improve performance on:
• UDS clinical measures
• Care coordination metrics
• Chronic disease management
• Preventive care metrics
• Lead nursing-driven initiatives in:
• Care coordination and transitions of care
• High-risk patient management
• Patient education and self-management support
• Collaborate with appropriate departments on incident reporting, patient safety events, root cause analysis, and corrective action planning
• Compliance & Regulatory Oversight
• Ensure compliance with:
• HRSA requirements and FQHC regulations
• State nursing practice acts and scope-of-practice laws
• Medi-Cal and PPS billing workflows as they relate to nursing services
• Support readiness for audits (FSR, HRSA OSV, UDS, internal compliance reviews)
• Cross-Functional Leadership
• Collaborate with:
• Chief Medical Officer and Medical Leadership Center Directors and Site Leadership
• Behavioral Health team
• Population Health and Care Management teams
• Patient Services and Access Team
• Performance Management & Data-Driven Improvement
• Establish and monitor KPIs such as:
• RN utilization and productivity
• Triage turnaround times
• Care coordination metrics
• Clinical quality outcomes
• Utilize dashboards and reporting tools to drive accountability and continuous improvement

Qualifications

• Master’s degree in Nursing or related field
• At least 10 years of progressive experience in nursing leadership, preferably in a healthcare setting
• Experience in unionized environments and knowledge of collective bargaining agreements
• Proven track record of leading and managing nursing staff in a unionized environment
• Strong understanding of nursing scope of practice and regulatory requirements
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Experience with data analytics and reporting tools
• Knowledge of Federally Qualified Health Center (FQHC) regulations and HRSA requirements

Skills

• Strategic thinking and problem-solving skills
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Experience with data analytics and reporting tools
• Knowledge of Federally Qualified Health Center (FQHC) regulations and HRSA requirements

Benefits

Compensation: $150,000 - $190,000 per year, depending on years licensed. and excellent benefits: Medical, Dental, Vision (Dependent & Domestic Partner Coverage), Health Saving Accounts, Flexible Spending Accounts, 403(b) Retirement Savings Plan, 10 Paid Holidays + Paid Vacation and Paid Sick leave, License Renewal Reimbursement, Malpractice Coverage

Pay

$150,000 - $190,000 per year, depending on years licensed

Schedule

Full-time position