Senior Director of Business Operations, Experiential Events

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director of Business Operations, Experiential Events based in the United States. Lead operational excellence at a growing experiential marketing and events agency creating immersive brand experiences for global clients. As Senior Director of Business Operations, you will shape how the organization operates, building scalable systems that support consistent project delivery, profitability, and long-term growth. You will oversee the full project lifecycle, from initial proposals and resource planning to execution, financial tracking, and close-out. Working through team leads and program managers, you will establish clear processes, performance standards, and accountability across a distributed team. You will also equip leadership with real-time insights into capacity, project health, margins, and operational risks. This is a hands-on executive opportunity for an experienced operations leader who can turn processes into practical systems that teams consistently follow.

Responsibilities

• Operating Framework and Process Development: Design, implement, and continuously improve standard operating procedures, workflows, and operating rhythms across the full client and project lifecycle, from intake and requests for proposals (RFPs) through delivery and close-out.
• Project Delivery Oversight: Establish consistent project setup, scoping, staffing, execution, and close-out practices. Ensure projects meet deadlines, maintain clear client communication, and achieve their financial targets.
• Resource Planning and Capacity Management: Own hours forecasting and capacity planning across proposal, project, and support teams. Anticipate upcoming demand, allocate resources effectively, and ensure teams are appropriately staffed for current and future work.
• Profitability and Margin Management: Oversee project budgets, labor hours, costs, and margins. Ensure change orders are properly priced and approved before additional work begins, monitor profitability in real time, and use performance insights to improve pricing and planning.