Senior Director of Account Management, Financial Services (Strategics)

Responsibilities

• Lead and motivate a team to achieve renewal targets and identify growth opportunities
• Increase customer retention and reduce churn through relationship building
• Exceed retention goals by coaching on 360-degree relationship strategies
• Forecast retention and growth with operational rigor and account understanding
• Manage hiring and talent development through coaching and performance programs
• Collaborate with Sales for successful growth outcomes
• Represent customer voices within the organization for alignment on initiatives

Qualifications

• 10+ years in sales, account management, or client success roles
• 5+ years of direct people management experience
• 2+ years managing other managers
• Strong ability to simplify complex issues for clients
• Experience in operationalizing customer journeys

Benefits

• Equity options available
• Generous benefits program

Pay

• $200,000 – $250,000 annually

Schedule

• Remote - US based candidates only, no visa sponsorship available