Senior Director of Account Management, Financial Services (Strategics)

Responsibilities

• Lead a team to achieve renewal targets and identify growth opportunities
• Drive customer success by enhancing renewal rates and reducing churn
• Achie retention goals through relationship-building and product utilization
• Forecast retention and growth using operational rigor and account insights
• Manage hiring, talent development, and performance for team members
• Collaborate with Sales to facilitate successful growth outcomes
• Represent customer needs within the organization, influencing key initiatives

Qualifications

• 10+ years in sales, account management, or client success roles
• 5+ years leading teams, with 2+ years managing managers
• Strong aptitude for learning and adapting to diverse client needs
• Experience in operationalizing the customer journey
• Exceptional communication skills with a consultative approach
• Demonstrated ability to work in a fast-paced, entrepreneurial culture

Benefits

• Generous benefits program including equity options
• Supportive growth environment focused on learning and mentorship
• Opportunities to shape and influence company strategy
• Dynamic and entrepreneurial team culture
• Commitment to professional development and coaching