Senior Director National Retail

Responsibilities

• Serve as a strategic business partner to JM Smucker Sales Directors and customer team leadership.
• Identify business opportunities and risks impacting retail execution and sales performance.
• Translate retail intelligence, performance trends, and marketplace insights into actionable business recommendations.
• Lead business reviews and strategic discussions with internal and client stakeholders.
• Drive alignment between retail execution priorities and customer objectives.

Team Leadership & Talent Development

• Lead, coach, and develop a team of Retail Business Managers.
• Establish clear expectations, accountability, and performance standards.
• Recruit, onboard, and develop future leaders within the organization.
• Foster a culture focused on collaboration, ownership, continuous improvement, and results.
• Create development plans that strengthen business acumen, client management, and strategic thinking.

Business Performance & Strategic Planning

• Monitor key retail performance indicators and business trends.
• Lead root cause analysis to identify performance opportunities and business challenges.
• Develop action plans that improve execution, distribution, merchandising, and promotional effectiveness.
• Partner with retail operations and sales leadership to ensure successful implementation.

Data & Insights Leadership

• Utilize business reporting and analytical tools to support decision-making.
• Ensure team members leverage data effectively when developing recommendations.
• Partner with analytics and reporting resources to identify opportunities and trends.
• Convert complex data into concise business stories and actionable insights.
• Ability to evaluate and apply emerging technologies, including AI, to improve team effectiveness, business processes, and client outcomes.

Qualifications

• Experience Requirement: Bachelor’s Degree (B.A.) from a four (4) year college or university, or fifteen (15+) years’ or more related experience and/or training; or equivalent combination or education and experience required.
• Ten (10+) years’ experience in Project/People Management Required.
• Knowledge in Retail Strategy preferred.
• This position requires travel.
• Knowledge, Skill and Ability Requirements: Must demonstrate excellent interpersonal, organizational and sales skills.
• Ability to use advanced functions of Microsoft (Power BI, Excel, Word, PowerPoint and Outlook).
• Demonstrate superb oral/written communication skills and strong presentation skills.
• Effectively communicate with others.
• Must have a valid driver’s license or have means to adequate transportation to visit multiple Clients/Customers in assigned region/territory.
• Able to create positive working relationships, both internally and externally.
• Great negotiation skills with Expert knowledge of Competitive Retail Strategy.
• Resolve complex problems.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer.