Senior Director, Market Operations

What Your Day-to-day Will Look Like

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service, and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training, and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding the drivers of those results
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established timeframe

At a Minimum, You’ll Need

• 7 years of experience in carrier development, delivery, distribution logistics, and facility/warehouse management
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems

It’d Be Great If You Also Have

• Bachelor’s degree in a business-related field
• 12+ years of experience in the logistics and transportation industry
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for the intended audience
• A self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong organizational and time management skills

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Culture

• Our values are the key to our unique culture and our ability to deliver for everyone we serve.
• We do great things when we are inclusive and work together.
• To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.