Senior Director, IT Business Operation & PMO

About the Role

This newly created leadership role consolidates IT business operations, internal IT processes, and budget management into a single, unified function. Acting as the Chief of Staff to the CIO, this leader will design and run the operating system of IT with rigor, transparency, and agility to plan, fund, govern, and deliver technology across the enterprise. The role sets the standards, methodologies, and guardrails by collaborating within the IT organization to ensure consistency, predictability, and continuous improvement.

Responsibilities

• Agile PMO & Transformation
  • Establish and evolve the Agile-based PMO methodology, frameworks, and playbooks adopted across IT.
  • Ensure all projects follow the same PM methodology and SDLC process with proper governance and gate control.
  • Serve as the Agile Coach and Transformation lead, partnering with delivery leaders to mature SAFe agile practices across IT teams.
  • Define KPIs and maturity models that measure adoption, velocity, predictability, and value delivery.
• IT Budget & Financial Management
  • Collaborate with Finance on IT budget management, leading IT budget planning, forecasting, and variance management.
  • Drive transparency on IT spend (run vs. grow vs. transform) and ensure alignment to enterprise priorities.
• IT Vendor Strategy & Management
  • Define and execute the IT vendor strategy, including rationalization, sourcing strategy, and partner segmentation in collaboration with indirect procurement.
  • Oversee vendor performance, SLAs, contract governance, and renewal cycles in partnership with Procurement and Legal.
  • Rationalize the IT vendor portfolio, especially in professional services.
  • Build a centralized view of IT third-party spend, risk, and value realization.
• IT Intake & Portfolio Management
  • Design and run the IT demand intake process as a single front door for business requests with clear prioritization criteria.
  • Stand up enterprise IT portfolio management, providing executives with visibility into investments, dependencies, capacity, and outcomes.
• Change Management COE
  • Establish the IT change management COE including methodology, tools, training, and metrics.
  • Apply ADKAR change management in technology transformation, application rationalization, or AI transformation.
  • Partner with Enterprise Transformation Org, HR, Communications, and business stakeholders to ensure adoption of major IT-driven transformations.
• Chief of Staff to the CIO
  • Drive the IT leadership operating rhythm: staff meetings, all hands, newsletters, QBRs, board materials, and strategic offsites.
  • Translate the CIO's strategy into actionable plans, OKRs, and scorecards; track and report progress.
  • Serve as a trusted thought partner, sounding board, and proxy for the CIO across the enterprise.

Requirements

• Required Qualifications
  • 15+ years of progressive experience in IT, with at least 5 years in PMO, IT operations, or chief of staff roles in a large/complex enterprise.
  • Proven success standing up or transforming an IT PMO, intake, or portfolio function.
  • Deep expertise in Agile methodologies (Scrum, SAFe, Kanban) and Agile transformation at scale.
  • Strong financial acumen. Experience managing budgets of $100M+ and partnering with Finance/FP&A.
  • Demonstrated experience in vendor management, sourcing strategy, and contract governance.
  • Track record of influencing without authority and driving standards adoption across peer organizations.
  • Excellent executive communication, storytelling, and stakeholder management skills.
• Preferred Qualifications
  • Experience in a publicly traded, global technology or networking company.
  • Certifications: SAFe (SPC/RTE), PMP, Prosci (Change Management), ITIL.
  • Exposure to AI/automation in IT operations (AIOps, intelligent intake, predictive portfolio analytics).
  • Bachelor's degree required; MBA or equivalent preferred.

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.
• Non-Sales employees may be eligible for a discretionary incentive bonus; Sales employees may be eligible for a sales commission.