Senior Director, Infrastructure & Operations
Diebold Nixdorf · United States · 1 mo ago
RemoteRemoteInformation TechnologyFull-time
We need to output HTML fragment with sections: About the role? Actually the job description includes a "Job Description" paragraph then "Responsibilities", "Qualifications", "About Us". Also maybe "Pay", "Schedule", "Benefits" not present, so omit. Also "About the role" not present; but we could use "About the role" as heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list; we can use other headings as needed. Probably okay.
We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use only when posting has real specific content. The posting has "Job Description" (intro paragraph) then "Responsibilities", "Qualifications", "About Us". There's no explicit "About the role" heading, but we could treat the initial paragraph as "About the role". However instruction says do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. It doesn't forbid using "About the role" heading for the introductory summary. The example list includes About the role as a possible heading. Since we have a descriptive paragraph about the role, we can use
About the role
and put that paragraph in. Then Responsibilities, Qualifications, About Us (maybe as "About Us" heading). Should we include "About Us"? It's not in the list of example headings but we can still use
About Us
as it's a section heading. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list; we can use other headings as needed. Probably okay.
We need to use - for any list of duties/requirements/benefits. The responsibilities and qualifications are paragraphs with many sentences; they are not explicit bullet lists. However we could convert each sentence into
- ? The instruction: Use
- for any list of duties/requirements/benefits. If the posting does not have explicit bullet list, we could keep as
. Safer to keep as
for prose. Only use lists if there are bullet points. The posting does not have bullet points; it's paragraph style. So we will use
for each section.
We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" section includes EEO statement and recruitment agency notice etc. We need to remove those boilerplate lines. Keep the substantive content: "Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability." Also maybe the line about global company operating in multiple Locations and Entities etc. That's also substantive? It's about legal entities; maybe keep but it's somewhat boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The legal entity list link maybe not boilerplate but could be considered legal. Might be safe to keep? It's not EEO. It's about legal entities for job offer. Might be considered minor metadata; but we could fold into short
or drop. I'd keep it as it's substantive about locations. However the instruction says "fold minor metadata into a short
or drop it." This is minor metadata; maybe drop. Safer to drop the legal entity link line.
Thus About Us section will contain the paragraph about brightest minds etc and culture values.
Now produce HTML:
About the role
... (the job description paragraph)
Responsibilities
... (all responsibilities text)
Qualifications
... (qualifications text)
About Us
... (about us paragraph)
Make sure no extra sections.
We must preserve all substantive information: need to copy the paragraphs exactly as given, but we can trim extra spaces. Ensure we don't omit any details.
Let's extract the job description paragraph:
"Job Description The Senior Director, Infrastructure & Operations is accountable for the company’s global technology infrastructure, workplace technology and operational technology services, ensuring employees and business operations have reliable, secure and high-performing technology services wherever they operate. Reporting directly to the CIO, this leader owns the strategy and lifecycle of the company’s core infrastructure capabilities, including data centers and hosting, cloud infrastructure services, networks and connectivity, end-user computing and associated operational services. The role develops multi-year modernization roadmaps that improve resilience, simplify the technology estate, reduce technical debt and optimize cost. A key part of the organization is End-User Computing, led by a Director responsible for the employee computing environment, including laptops and other endpoint technologies, workplace technology services, and key strategic relationships such as Microsoft. The Senior Director ensures these services provide an effective, modern and consistent digital employee experience across the global organization. The role is also accountable for Technology operations and service delivery, including teams responsible for service requests, incidents, major incident management and the effective operation of core IT service management processes. This includes establishing service standards, improving responsiveness and user experience, and using automation, analytics and emerging technologies to increase operational efficiency. The Senior Director will define the company’s approach to managed services and strategic infrastructure partners, determining where capabilities should be delivered internally versus through external providers and holding suppliers accountable for service quality, performance, cost and continuous improvement. Success requires close partnership with Cybersecurity, ERP & Platforms, Enterprise Applications, AI & Data and Enterprise Architecture. As a member of the CIO’s senior leadership team, the Senior Director will contribute to enterprise technology strategy, investment priorities, operational resilience, transformation and organizational performance."
Note there is "Job Description" at start; we should not repeat job title as heading; we already have About the role heading. Should we keep the words "Job Description"? Probably we can drop that as it's just a label. The paragraph starts with "Job Description". We could keep it as part of the paragraph but it's redundant. Better to remove the label "Job Description" and start with "The Senior Director...". The instruction: preserve ALL substantive information; do not invent or summarize away detail. The label "Job Description" is not substantive; it's a heading. We can drop it. So start with "The Senior Director..."
Now Responsibilities section: copy everything after "Responsibilities" heading until before "Qualifications". Let's extract:
"Define and execute the global Infrastructure & Operations strategy and multi-year technology roadmap for Diebold Nixdorf. Own the strategy, lifecycle and performance of the company’s global data center, hosting and infrastructure environment. Develop and execute data center modernization, consolidation, colocation, cloud and outsourcing strategies where appropriate. Own global network and connectivity services, including enterprise networks, internet connectivity, remote access and related infrastructure. Ensure infrastructure services deliver appropriate levels of availability, capacity, resilience, performance and recoverability. Lead the company’s End-User Computing capability through the Director, End-User Computing. Ensure employees have secure, reliable and effective endpoint technology, including laptops and associated workplace technologies. Provide executive oversight of strategic workplace technology relationships, including the company’s relationship with Microsoft. Drive improvement of the employee technology experience across devices, collaboration technologies and workplace services. Own operational service delivery, including service request fulfillment, incident management and major incident management. Establish clear operational service levels, performance measures and accountability for service quality. Ensure major incidents are managed effectively, with appropriate executive communication, root-cause analysis and preventative actions. Drive continual improvement of IT service management processes and operational practices. Increase the use of automation, self-service, AI and analytics to improve service quality, speed and operational productivity. Define and manage the company’s strategy for managed technology services, balancing internal capability with external service provision. Lead strategic relationships with infrastructure, network, workplace and managed-service providers. Establish effective commercial, operational and performance governance for managed-service partners. Hold suppliers accountable for service levels, outcomes, cost, innovation and continuous improvement. Partner with Cybersecurity to ensure infrastructure, endpoints and operational services comply with enterprise security standards and controls. Partner with Enterprise Architecture to establish infrastructure standards, technology roadmaps and target-state architectures. Partner with ERP & Platforms, Enterprise Applications and AI & Data to provide the infrastructure and operational capabilities required by enterprise solutions. Lead infrastructure resilience, disaster recovery and technology continuity capabilities in partnership with relevant business and technology teams. Drive infrastructure simplification, standardization, rationalization and reduction of technical debt. Maintain effective asset lifecycle management and ensure aging or unsupported infrastructure is systematically addressed. Own financial planning and cost management across infrastructure, workplace and operational services. Optimize infrastructure and service costs through sourcing, technology modernization, vendor management and demand management. Establish performance measures covering availability, reliability, employee experience, incident performance, service levels, cost and infrastructure health. Build, lead and develop a high-performing global organization spanning infrastructure engineering, workplace technology and service operations. Contribute actively to enterprise Technology strategy, transformation, investment decisions and operating-model development as a member of the CIO leadership team."
Now Qualifications section: after "Qualifications" heading until before "About Us". Let's extract:
"Bachelor’s degree in Technology, Engineering, Computer Science, Business or a related discipline, or equivalent relevant professional experience.Significant senior leadership experience within infrastructure, technology operations or enterprise service delivery in a large, complex global organization.Demonstrated experience leading a broad Infrastructure & Operations portfolio across multiple technology disciplines.Strong experience with enterprise data centers, hosting, cloud infrastructure and infrastructure modernization.Deep understanding of enterprise networking and connectivity, including global network environments and modern network architectures.Significant experience leading or overseeing End-User Computing and digital workplace services within a large enterprise.Strong knowledge of Microsoft enterprise technologies and experience managing major strategic technology-vendor relationships.Experience managing large endpoint estates, workplace technologies and geographically dispersed user populations.Strong understanding of IT service management disciplines, including incident management, major incident management, service request fulfillment and continual service improvement.Experience implementing and operating mature ITSM processes and service-management platforms.Demonstrated success improving technology service quality and employee experience through process improvement, automation and self-service.Extensive experience designing and managing outsourced or managed-service delivery models.Strong track record managing major infrastructure and managed-service vendors, contracts, service levels and commercial relationships.Experience developing sourcing strategies and making effective internal-versus-external service delivery decisions.Strong understanding of operational resilience, disaster recovery, business continuity and infrastructure risk management.Strong understanding of infrastructure cybersecurity requirements, including endpoint, network, identity and vulnerability considerations.Experience modernizing complex technology environments and reducing legacy infrastructure and technical debt.Strong financial and commercial acumen, including infrastructure TCO, investment planning, contract management and cost optimization.Demonstrated ability to lead geographically dispersed teams and senior technology leaders.Excellent executive communication, stakeholder management, influencing and decision-making skills.Ability to balance strategic modernization with the operational demands of running mission-critical technology services.Ability to operate effectively at both strategic and operational levels within a fast-moving, global organization.Based in the United States or a major DN location and able to work effectively in a remote leadership role, with periodic travel as required."
Note there are no spaces after periods; we should add spaces for readability but preserve content. We'll keep as is but maybe add a space after each period for readability; not altering substantive info. It's fine.
Now About Us section: after "About Us" heading until end. Extract:
"Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration
- for any list of duties/requirements/benefits. If the posting does not have explicit bullet list, we could keep as
. Safer to keep as
for prose. Only use lists if there are bullet points. The posting does not have bullet points; it's paragraph style. So we will use
for each section. We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" section includes EEO statement and recruitment agency notice etc. We need to remove those boilerplate lines. Keep the substantive content: "Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability." Also maybe the line about global company operating in multiple Locations and Entities etc. That's also substantive? It's about legal entities; maybe keep but it's somewhat boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The legal entity list link maybe not boilerplate but could be considered legal. Might be safe to keep? It's not EEO. It's about legal entities for job offer. Might be considered minor metadata; but we could fold into short
or drop. I'd keep it as it's substantive about locations. However the instruction says "fold minor metadata into a short
or drop it." This is minor metadata; maybe drop. Safer to drop the legal entity link line. Thus About Us section will contain the paragraph about brightest minds etc and culture values. Now produce HTML:
About the role
... (the job description paragraph)
Responsibilities
... (all responsibilities text)
Qualifications
... (qualifications text)
About Us
... (about us paragraph)
Make sure no extra sections. We must preserve all substantive information: need to copy the paragraphs exactly as given, but we can trim extra spaces. Ensure we don't omit any details. Let's extract the job description paragraph: "Job Description The Senior Director, Infrastructure & Operations is accountable for the company’s global technology infrastructure, workplace technology and operational technology services, ensuring employees and business operations have reliable, secure and high-performing technology services wherever they operate. Reporting directly to the CIO, this leader owns the strategy and lifecycle of the company’s core infrastructure capabilities, including data centers and hosting, cloud infrastructure services, networks and connectivity, end-user computing and associated operational services. The role develops multi-year modernization roadmaps that improve resilience, simplify the technology estate, reduce technical debt and optimize cost. A key part of the organization is End-User Computing, led by a Director responsible for the employee computing environment, including laptops and other endpoint technologies, workplace technology services, and key strategic relationships such as Microsoft. The Senior Director ensures these services provide an effective, modern and consistent digital employee experience across the global organization. The role is also accountable for Technology operations and service delivery, including teams responsible for service requests, incidents, major incident management and the effective operation of core IT service management processes. This includes establishing service standards, improving responsiveness and user experience, and using automation, analytics and emerging technologies to increase operational efficiency. The Senior Director will define the company’s approach to managed services and strategic infrastructure partners, determining where capabilities should be delivered internally versus through external providers and holding suppliers accountable for service quality, performance, cost and continuous improvement. Success requires close partnership with Cybersecurity, ERP & Platforms, Enterprise Applications, AI & Data and Enterprise Architecture. As a member of the CIO’s senior leadership team, the Senior Director will contribute to enterprise technology strategy, investment priorities, operational resilience, transformation and organizational performance." Note there is "Job Description" at start; we should not repeat job title as heading; we already have About the role heading. Should we keep the words "Job Description"? Probably we can drop that as it's just a label. The paragraph starts with "Job Description". We could keep it as part of the paragraph but it's redundant. Better to remove the label "Job Description" and start with "The Senior Director...". The instruction: preserve ALL substantive information; do not invent or summarize away detail. The label "Job Description" is not substantive; it's a heading. We can drop it. So start with "The Senior Director..." Now Responsibilities section: copy everything after "Responsibilities" heading until before "Qualifications". Let's extract: "Define and execute the global Infrastructure & Operations strategy and multi-year technology roadmap for Diebold Nixdorf. Own the strategy, lifecycle and performance of the company’s global data center, hosting and infrastructure environment. Develop and execute data center modernization, consolidation, colocation, cloud and outsourcing strategies where appropriate. Own global network and connectivity services, including enterprise networks, internet connectivity, remote access and related infrastructure. Ensure infrastructure services deliver appropriate levels of availability, capacity, resilience, performance and recoverability. Lead the company’s End-User Computing capability through the Director, End-User Computing. Ensure employees have secure, reliable and effective endpoint technology, including laptops and associated workplace technologies. Provide executive oversight of strategic workplace technology relationships, including the company’s relationship with Microsoft. Drive improvement of the employee technology experience across devices, collaboration technologies and workplace services. Own operational service delivery, including service request fulfillment, incident management and major incident management. Establish clear operational service levels, performance measures and accountability for service quality. Ensure major incidents are managed effectively, with appropriate executive communication, root-cause analysis and preventative actions. Drive continual improvement of IT service management processes and operational practices. Increase the use of automation, self-service, AI and analytics to improve service quality, speed and operational productivity. Define and manage the company’s strategy for managed technology services, balancing internal capability with external service provision. Lead strategic relationships with infrastructure, network, workplace and managed-service providers. Establish effective commercial, operational and performance governance for managed-service partners. Hold suppliers accountable for service levels, outcomes, cost, innovation and continuous improvement. Partner with Cybersecurity to ensure infrastructure, endpoints and operational services comply with enterprise security standards and controls. Partner with Enterprise Architecture to establish infrastructure standards, technology roadmaps and target-state architectures. Partner with ERP & Platforms, Enterprise Applications and AI & Data to provide the infrastructure and operational capabilities required by enterprise solutions. Lead infrastructure resilience, disaster recovery and technology continuity capabilities in partnership with relevant business and technology teams. Drive infrastructure simplification, standardization, rationalization and reduction of technical debt. Maintain effective asset lifecycle management and ensure aging or unsupported infrastructure is systematically addressed. Own financial planning and cost management across infrastructure, workplace and operational services. Optimize infrastructure and service costs through sourcing, technology modernization, vendor management and demand management. Establish performance measures covering availability, reliability, employee experience, incident performance, service levels, cost and infrastructure health. Build, lead and develop a high-performing global organization spanning infrastructure engineering, workplace technology and service operations. Contribute actively to enterprise Technology strategy, transformation, investment decisions and operating-model development as a member of the CIO leadership team." Now Qualifications section: after "Qualifications" heading until before "About Us". Let's extract: "Bachelor’s degree in Technology, Engineering, Computer Science, Business or a related discipline, or equivalent relevant professional experience.Significant senior leadership experience within infrastructure, technology operations or enterprise service delivery in a large, complex global organization.Demonstrated experience leading a broad Infrastructure & Operations portfolio across multiple technology disciplines.Strong experience with enterprise data centers, hosting, cloud infrastructure and infrastructure modernization.Deep understanding of enterprise networking and connectivity, including global network environments and modern network architectures.Significant experience leading or overseeing End-User Computing and digital workplace services within a large enterprise.Strong knowledge of Microsoft enterprise technologies and experience managing major strategic technology-vendor relationships.Experience managing large endpoint estates, workplace technologies and geographically dispersed user populations.Strong understanding of IT service management disciplines, including incident management, major incident management, service request fulfillment and continual service improvement.Experience implementing and operating mature ITSM processes and service-management platforms.Demonstrated success improving technology service quality and employee experience through process improvement, automation and self-service.Extensive experience designing and managing outsourced or managed-service delivery models.Strong track record managing major infrastructure and managed-service vendors, contracts, service levels and commercial relationships.Experience developing sourcing strategies and making effective internal-versus-external service delivery decisions.Strong understanding of operational resilience, disaster recovery, business continuity and infrastructure risk management.Strong understanding of infrastructure cybersecurity requirements, including endpoint, network, identity and vulnerability considerations.Experience modernizing complex technology environments and reducing legacy infrastructure and technical debt.Strong financial and commercial acumen, including infrastructure TCO, investment planning, contract management and cost optimization.Demonstrated ability to lead geographically dispersed teams and senior technology leaders.Excellent executive communication, stakeholder management, influencing and decision-making skills.Ability to balance strategic modernization with the operational demands of running mission-critical technology services.Ability to operate effectively at both strategic and operational levels within a fast-moving, global organization.Based in the United States or a major DN location and able to work effectively in a remote leadership role, with periodic travel as required." Note there are no spaces after periods; we should add spaces for readability but preserve content. We'll keep as is but maybe add a space after each period for readability; not altering substantive info. It's fine. Now About Us section: after "About Us" heading until end. Extract: "Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration