Senior Director, Infrastructure & Operations

Responsibilities

• Set the direction for infrastructure and operations across the enterprise.
• Build roadmaps that support growth, scalability, security, and business needs.
• Evaluate current platforms, identify gaps, and prioritize improvements.
• Establish operational standards, processes, and expectations across the organization.
• Serve as a trusted advisor to executive leadership on infrastructure-related decisions, investments, and risks.
• Partner with enterprise technology leadership to ensure infrastructure, identity, and endpoint platforms are ready to support AI tools and services across the organization.
• Participate in enterprise AI governance, including evaluation of infrastructure, security, and data implications of new AI tools entering the environment.
• IT Operations
• Lead the day-to-day operation of enterprise infrastructure and support services.
• Create consistency in how incidents, changes, problems, and outages are managed.
• Improve operational visibility through monitoring, reporting, and performance metrics.
• Improve service quality, responsiveness, and user experience.
• Partner with business leaders to understand challenges and remove technology obstacles.
• Network, Cloud & Infrastructure Services
• Oversee enterprise networking, including WAN, SD WAN, LAN, wireless, internet connectivity, and telecommunications services.
• Lead hybrid cloud and on-premise infrastructure environments.
• Guide infrastructure modernization efforts, including automation and platform improvements.
• Manage data center operations, backup platforms, recovery capabilities, and infrastructure lifecycle planning.
• Reduce operational risk through sound architecture, planning, and execution.
• Identity, Security & Risk
• Partner closely with cybersecurity leadership on infrastructure-related security initiatives.
• Oversee identity and access management platforms and processes.
• Support vulnerability remediation efforts across infrastructure platforms.
• Participate in security incident response and recovery activities.
• Maintain compliance with internal security standards and audit requirements.
• Support secure deployment of AI platforms by enforcing identity, access, and data protection standards across AI-enabled applications and services.
• Partner with security leadership to assess and manage risks associated with AI tool adoption, including data handling, endpoint controls, and acceptable use enforcement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field strongly preferred.
• 12+ years of progressive experience in infrastructure and operations environments.
• At least 5 years leading infrastructure, network, cloud, platform, or IT operations teams.
• Candidates must have previously reported directly to a CIO, CTO, Executive Vice President, Senior Vice President, or equivalent executive technology leader.
• Previous hands-on experience as a Systems Administrator, Infrastructure Engineer, Network Engineer, Cloud Engineer, Architect, or similar technical role.
• Experience supporting organizations with at least 2,500 employees across multiple locations.
• Experience leading hybrid cloud and on-premise environments.
• Strong understanding of enterprise networking, cloud services, identity management, endpoint management, and infrastructure operations.
• Experience leading service desk and end-user support organizations.
• Experience managing vendors, service providers, contracts, and technology budgets.
• Experience developing and managing Infrastructure and Service Desk KPIs, operational scorecards, and executive dashboards.
• Experience presenting operational performance, risks, trends, and improvement plans to executive leadership.
• Experience leading infrastructure and operations teams through periods of growth, organizational change, acquisitions, or transformation.
• Strong communication skills and executive presence.