Senior Director, Implementations – Marketing

Responsibilities

• Own end-to-end delivery and performance of the G5 Marketing implementation portfolio for both new and existing customers.
• Define and execute a clear, multi-year implementation strategy aligned with enterprise objectives and growth plans.
• Translate strategy into disciplined execution that drives measurable improvements in efficiency, quality, and customer satisfaction.
• Lead large-scale process transformation initiatives to improve implementation velocity, quality, data accuracy, and cost efficiency.
• Establish and standardize implementation methodologies, governance frameworks, and best practices across the organization.
• Define, track, and continuously improve enterprise implementation KPIs, including productivity, delivery performance, financial results, and customer satisfaction.
• Anticipate, govern, and mitigate operational risks; establish escalation frameworks and lead resolution of complex, high-impact issues.
• Partner with executive leadership to forecast demand, define operating models, and ensure scalable, sustainable resource strategies.
• Ensure strong cross-functional alignment with Product, Sales, Customer Success, Billing, Training, Support, and Technology teams.
• Serve as a senior escalation point and trusted advisor for strategic and enterprise customers.
• Lead and develop high-performing leadership teams, including managers and senior managers across globally distributed teams.
• Build leadership bench strength through coaching, mentoring, succession planning, and talent development initiatives.
• Foster an execution-focused, data-driven culture grounded in accountability, collaboration, and continuous improvement.
• Oversee all aspects of the employee lifecycle for exempt and non-exempt staff, including performance management and compliance.
• Own departmental budgets, workforce planning, and cost controls to achieve financial and operating targets.
• Ensure adherence to legal, regulatory, security, and data privacy requirements.
• Provide insight and thought leadership to executive leadership on implementation strategy, scalability, risk, and long-term value creation.

Qualifications

• 12–15+ years of progressive professional experience, including:
• 8–10+ years leading managers and senior leaders in complex organizations
• 5+ years in website development, marketing technology, or a related field
• 5+ years in customer-facing delivery, operations, or professional services leadership roles
• Bachelor’s degree in Business, Technology, or a related field (or equivalent experience)
• Demonstrated success leading large-scale organizational change and transformation initiatives
• Expertise in designing or governing multi-site web platforms at scale
• Strong understanding of content governance, brand consistency, and system integrations
• Deep knowledge of delivery models, portfolio management, implementation methodologies, and process optimization
• Ability to define standards, guardrails, and reusable patterns across diverse environments
• Strong analytical and judgment skills in complex, ambiguous situations
• Prowess in operating effectively with executive stakeholders and managing competing priorities
• Strong business acumen with the ability to translate vision into operational execution

Preferred

• RealPage product and ecosystem knowledge
• Property management or multifamily industry experience

Physical Demands and Working Conditions

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• May be required to sit and/or stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to lift or move 10+ pounds.

Pay Range

USD $138,400.00 - USD $235,600.00 /Yr.