Senior Director, Growth & Customer Lifecycle

About the role

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

Position Overview: We are looking for a senior business leader to own the B2C growth and customer-outcomes engine for our pre-licensing education business. This role is responsible for the full customer journey, from how aspiring professionals discover and choose Colibri through enrollment, course completion, exam readiness, and licensure. Think of this as a GM-style role with a strong go-to-market orientation. You will own commercial outcomes including revenue, contribution, customer acquisition efficiency, and conversion, while also shaping the product and learner experience that drives completion and pass rates. You will work across Marketing, Product, Sales, Operations, and Shared Services, setting priorities for dedicated resources and aligning teams around a common set of business and customer outcomes.

Responsibilities

• Own the strategy for acquiring and converting new customers across paid, organic, content, lifecycle, partnership, and referral channels.
• Continuously improve funnel efficiency, CAC, conversion, and contribution.
• Improve the experience from enrollment through course completion, exam preparation, and first-attempt pass rate.
• Partner closely with Product and Operations to identify the changes that will have the greatest impact on learner outcomes.
• Own revenue, contribution, customer acquisition economics, completion, and licensure outcomes across the segment.
• Establish clear targets and operating metrics and use them to prioritize investment and resources.
• Direct the priorities of dedicated Marketing, Product, Sales, and operational resources supporting the business. While these teams sit within functional organizations, this role sets the business priorities they execute against.
• Standardize the acquisition-to-licensure motion across brands and markets while preserving the flexibility needed to respond to local differences.
• Partner with the post-licensing business to create a seamless transition into continuing education, membership, and professional development, increasing engagement and customer lifetime value.
• Identify practical opportunities to use AI, automation, personalization, and data to improve acquisition, conversion, engagement, learner outcomes, and operating efficiency.
• Lead a regular business-review cadence focused on funnel health, revenue, contribution, customer outcomes, and roadmap priorities.
• Maintain the regulatory and compliance standards required within professional education

Requirements

• 12–15+ years in growth, general management, or operations leadership within a high-volume, funnel-driven consumer or prosumer business.
• Experience owning a business line, P&L, or meaningful commercial outcomes such as revenue, contribution, growth, conversion, or unit economics.
• Deep understanding of B2C customer acquisition, including paid and organic channels, conversion optimization, lifecycle marketing, and customer journey performance.
• Comfort operating in a highly accountable, data-driven environment where performance is measured against clear outcomes.
• Experience owning or materially shaping the customer or product experience after acquisition, with demonstrated improvement in engagement, retention, completion, or another measurable