Senior Director, Experience & Digital Strategy & Planning

About the role

The CXO Strategy & Planning function at Verizon serves as a forward-looking commercial engine, synthesizing global market intelligence, framing complex structural problem statements, and uncovering high-impact digital growth and customer experience opportunities. This team translates macroeconomic competitive movements, customer telemetry, and foundational technology shifts into quantifiable future goals, defining the long-term directional path for our entire digital and conversational ecosystem.

Responsibilities

• Formulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.

• Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.

• Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).

• Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.

• Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.

• Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.

• Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.

Requirements

• Bachelor's Degree or equivalent years of experience; Master's Degree / MBA is highly preferred.
• Minimum of 10 years of progressive leadership experience in digital channel strategy, digital product strategy, management consulting, or emerging technology strategy.
• Proven experience managing cross-functional leaders and building high-performing teams from the ground up (zero-to-one organization experience).
• Proven track record of delivering complex digital strategies with a clear, disciplined path to execution and matrixed outcome ownership.
• Core expertise in strategic foresight, domestic and global competitive intelligence synthesis, upstream problem framing, and translating qualitative benchmarks into structured plans.
• Deep technical and product architecture literacy spanning modern digital ecosystems, AI/GenAI engines, agentic middleware layers, multi-modal frameworks, and automated sales/service pathways.
• Strong executive presence with a demonstrated capability to influence senior corporate stakeholders, navigate a highly matrixed environment, and establish robust value realization frameworks.
• Exhibit a customer-centric mindset, relentless intellectual curiosity, and robust macro financial risk assessment capabilities.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Qualifications

• Bachelor's Degree or equivalent years of experience; Master's Degree / MBA is highly preferred.
• Minimum of 10 years of progressive leadership experience in digital channel strategy, digital product strategy, management consulting, or emerging technology strategy.
• Proven experience managing cross-functional leaders and building high-performing teams from the ground up (zero-to-one organization experience).
• Proven track record of delivering complex digital strategies with a clear, disciplined path to execution and matrixed outcome ownership.
• Core expertise in strategic foresight, domestic and global competitive intelligence synthesis, upstream problem framing, and translating qualitative benchmarks into structured plans.
• Deep technical and product architecture literacy spanning modern digital ecosystems, AI/GenAI engines, agentic middleware layers, multi-modal frameworks, and automated sales/service pathways.
• Strong executive presence with a demonstrated capability to influence senior corporate stakeholders, navigate a highly matrixed environment, and establish robust value realization frameworks.
• Exhibit a customer-centric mindset, relentless intellectual curiosity, and robust macro financial risk assessment capabilities.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Skills

• Strategic foresight
• Competitive intelligence synthesis
• Upstream problem framing
• Translating qualitative benchmarks into structured plans
• Technical and product architecture literacy
• Executive presence
• Customer-centric mindset
• Intellectual curiosity
• Macro financial risk assessment
• Inclusive environments
• Psychological safety
• Collaborative openness
• Challenging the status quo
• Collective innovation

Benefits

• Health and wellness benefits including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.

Pay

$183,500.00 - $352,000.00 annually based on location.

Schedule

This role is hybrid, with a defined work location that includes working from home and a minimum of three days per week in the office. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours: 40.