Senior Director, Experience Assurance: UAT & Quality Innovation

Overview

Verizon is transforming its product and revenue organization to drive sustainable business growth and long-term customer value. The CXO Experience Assurance: UAT & Quality Innovation function establishes the vision, macro-testing strategy, and technical guardrails required to embed absolute quality and time-to-market velocity across the digital ecosystem.

What You’ll Be Doing

• Govern the Unified 'Definition of Ready' Framework: Partner across Network & Technology and all Verizon Consumer Group Product Organizations to co-author and strictly enforce a unified, automated acceptance criteria protocol.
• Drive the Automation & Shift-Left Pipeline Strategy: Architect and execute a comprehensive automation roadmap that embeds automated quality checks directly into the CI/CD pipeline, transitioning legacy manual processes into a high-velocity, automated testing ecosystem.
• Establish Next-Gen Testing Guardrails: Define, evangelize, and govern modern quality engineering standards and automated launch verification criteria across complex product lifecycles, backend data flows, and technical platforms.
• Optimize Elastic Vendor Resourcing: Architect scalable outsourcing frameworks and manage strategic vendor relationships to scale testing capacity up or down dynamically based on commercial release volumes, strictly optimizing operational spend against vendor KPIs and quality SLAs.
• Govern Predictive Risk Management & Escape Audits: Enforce rigorous, data-driven launch readiness thresholds using automated dashboards, while owning post-launch code-level escape audits and permanent technical remedies when critical defects bypass testing lines.
• Coordinate Directly with Digital Channel Operations: Hand off immediate front-end commercial mitigation (e.g., promotional kill-switches) while this role isolates the systemic code-level failure.
• Embed Structural Compliance & Audit Automation: Interlock with corporate Risk Management and Audit teams to translate legal, regulatory, and brand compliance mandates into deterministic, automated validation scripts. Eliminate late-stage legal rollouts by building continuous compliance checking directly into the pre-production runtime environment, protecting the brand's total market exposure without degrading deployment velocity.

Required Qualifications

• Bachelor's Degree or equivalent experience; Master's Degree (Computer Science, Engineering, or a related technical field) is highly preferred.
• Minimum of 10 years of progressive Quality Engineering leadership.
• Proven track record of owning the enterprise manual-to-automation transformation loop, specifically upskilling matrixed product and operational teams across the entire org into automation architects who embed native, zero-human testing guardrails directly into product inception.
• Proven success navigating complex, matrixed corporate environments, managing delivery dependencies, and accelerating product deployment in full-stack, Agile execution pods.
• Deep expertise in test automation strategies, CI/CD pipeline integration, DevOps practices, and modern automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, or AI-augmented testing tools).
• Outstanding written and oral communication skills, with a demonstrated ability to translate highly technical automated metrics and complex bug telemetry into clear, business-focused risk summaries for executive stakeholders.
• Exhibit a relentless customer-centric mindset balanced with deep intellectual curiosity, a passion for technology disruption, and a drive to automate everything that can be automated.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager.

Benefits and Compensation

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
• The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more.
• For part-time roles, your compensation will be adjusted to reflect your hours.
• The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $176,500.00 - $339,000.00.
• The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $194,500.00 - $339,000.00.