Senior Director, Experience Assurance: UAT & Quality Innovation

About the Role

Verizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Experience Assurance: UAT & Quality Innovation function establishes the vision, macro-testing strategy, and technical guardrails required to embed absolute quality and time-to-market velocity across our digital ecosystem. This team ensures we build flawless, resilient software the first time, directly protecting customer retention and commercial revenue.

As a critical horizontal orchestration leader, this Senior Director leads a team that transforms high-level consumer product goals into automated, end-to-end launch verification models across all customer lifecycles. You’ll oversee a specialized portfolio consisting of sales engagement testing, service change validation, support infrastructure triage, and post-production quality assurance. We are seeking a deeply technical, platform-first Quality Engineering executive who thrives at the intersection of continuous integration pipelines and cloud-native architecture. You are a builder of automated, zero-human-intervention testing gates, enforcing predictive risk metrics, hard release readiness thresholds, and automated test-data generation to ensure software resilience.

Responsibilities

• Govern the Unified 'Definition of Ready' Framework: Partner across Network & Technology and all Verizon Consumer Group Product Organizations to co-author and strictly enforce a unified, automated acceptance criteria protocol. Enforce non-negotiable experience quality gates that prevent fragmented, half-scoped features from entering the testing pipeline.
• Drive the Automation & Shift-Left Pipeline Strategy: Architect and execute a comprehensive automation roadmap that embeds automated quality checks directly into the continuous integration and deployment (CI/CD) pipeline, transitioning legacy manual processes into a high-velocity, automated testing ecosystem.
• Establish Next-Gen Testing Guardrails: Define, evangelize, and govern modern quality engineering standards and automated launch verification criteria across complex product lifecycles, backend data flows, and technical platforms.
• Optimize Elastic Vendor Resourcing: Architect scalable outsourcing frameworks and manage strategic vendor relationships to scale testing capacity dynamically based on commercial release volumes, optimizing operational spend against vendor KPIs and quality SLAs.
• Govern Predictive Risk Management & Escape Audits: Enforce rigorous, data-driven launch readiness thresholds using automated dashboards, while owning post-launch code-level escape audits and permanent technical remedies when critical defects bypass testing lines. Coordinate with Digital Channel Operations to mitigate front-end commercial impacts (e.g., promotional kill-switches) while isolating systemic code-level failures.
• Embed Structural Compliance & Audit Automation: Interlock with corporate Risk Management and Audit teams to translate legal, regulatory, and brand compliance mandates into deterministic, automated validation scripts. Build continuous compliance checking directly into the pre-production runtime environment to protect brand exposure without degrading deployment velocity.

Requirements

• Bachelor's Degree or equivalent experience; Master's Degree (Computer Science, Engineering, or a related technical field) is highly preferred.
• Minimum of 10 years of progressive Quality Engineering leadership.
• Proven track record of owning the enterprise manual-to-automation transformation loop, upskilling matrixed product and operational teams into automation architects who embed native, zero-human testing guardrails directly into product inception.
• Proven success navigating complex, matrixed corporate environments, managing delivery dependencies, and accelerating product deployment in full-stack, Agile execution pods.
• Deep expertise in test automation strategies, CI/CD pipeline integration, DevOps practices, and modern automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, or AI-augmented testing tools).
• Outstanding written and oral communication skills, with a demonstrated ability to translate highly technical automated metrics and complex bug telemetry into clear, business-focused risk summaries for executive stakeholders.
• Relentless customer-centric mindset balanced with deep intellectual curiosity, a passion for technology disruption, and a drive to automate everything that can be automated.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly and challenge the status quo.

Schedule

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, as set by your manager. Scheduled weekly hours are 40.

Pay

The annual salary range for this full-time position is $176,500.00 - $339,000.00, with the potential for additional incentive-based earnings. For the New York location, the annual salary range is $194,500.00 - $339,000.00. Compensation may include premium pay such as overtime, shift differential, holiday pay, or allowances, depending on the role.

Benefits

• Health and wellness benefits: medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Retirement savings: matched 401(k) savings plan.
• Paid time off: up to 8 company-paid holidays per year, up to 6 personal days per year, and up to 15 days of vacation per year (increasing with tenure).
• Family support: paid parental leave and adoption assistance.
• Education: tuition assistance and other incentives.