Senior Director, Enterprise Transformation

About the role

Sprout Social is building a critical function to drive execution excellence across our highest-priority company initiatives. We're looking for a hands-on strategic operator to lead our Transformation Team, the execution arm of Sprout's transformation strategy.

What You’ll Do

• Drive Cross-Functional Program Coordination: Own the connective tissue across select cross-functional, high-impact workstreams — tracking dependencies, surfacing blockers, and making sure the right people are talking to each other.
• Resolve Cross-Functional Conflict: Own resolution of conflicts and competing priorities across workstreams, bringing a point of view and driving them to closure at your level so that only genuine cross-ELT tradeoffs need to be escalated.
• Own Financial Interlock & Value Realization: Partner closely with FP&A to run a consistent stage gate rhythm, tracking whether transformation initiatives are translating into real financial outcomes, and surfacing early — with a recommendation, not just a status — when gains aren't materializing.
• Lead Process & Work Design: Partner with leaders to redesign workflows, decision rights, and structures. Before engaging, establish what work needs to be done, what it requires, a realistic timeline, and who's best positioned to lead it (the directly responsible owner always sits outside this team).
• Drive Change Leadership & Communication: Help leaders develop and deliver honest, grounded communication about what's changing and why, including the harder messages — with an enablement focus so teams build the skills to work differently on their own.
• Manage Risk & Decision-Making: Build the structures that ensure risks are identified, communicated, and escalated at the right level — and only the right level.
• Enable the Right Representation: Use cross-functional knowledge to ensure the right people are represented in decisions, maintaining clear structures for who needs to know versus who has a say.
• Advise on Ways of Working: Help teams design meeting rhythms, decision-making norms, and coordination structures that fit a leaner org, facilitating new habits while the accountable team builds the muscle.
• Build Sustainable Capability: Document what works, build shared language and frameworks, and actively transfer capability back to the teams you work with, so this function's energy stays focused on what's newest and hardest.

What You’ll Bring

• You bring experience leading complex, cross-functional initiatives from strategy through execution, with the judgment to influence priorities, shape scope, and push back when needed.
• You’ve built scalable programs and operating rhythms in ambiguous environments and know how to adapt frameworks to the business context.
• You pair strong analytical and business acumen with executive presence, using data to drive decisions and partnering effectively with senior leaders to improve how the organization executes as it scales.

Minimum Qualifications

• 12+ years of professional experience with a deep understanding of transformation strategy, operational efficiency, and financial performance.
• 7+ years of experience leading large-scale, cross-functional initiatives within global, matrix-based environments.
• Experience tracking financial impact and cost-to-achieve metrics.
• Exceptional problem-solving skills and the ability to make fact-based decisions even in the absence of complete information.
• Prioritized ability to influence stakeholders at all levels, from individual contributors to the Executive Leadership Team.

Preferred Qualifications

• Direct experience in the B2B SaaS or high-growth technology space.
• Experience supporting executive leadership or board-level strategic planning.
• Advanced proficiency with best-in-class project management and tracking tools such as Jira, Monday.com, or Atlassian products.