Senior Director - Enterprise Partnerships Integrations & Servicing

About the role

Join one of the biggest names in payments as a Senior Director - Enterprise Partnerships Integrations & Servicing. Take the lead on defining the Enterprise Partner experience strategy, driving cross-functional alignment, and ensuring seamless technical integrations and migrations.

Responsibilities

• Define the Enterprise Partner experience strategy across technical integration, referral operations, residual payment processes, and platform migrations; translate strategy into an actionable multi-quarter roadmap.
• Establish and maintain an integrated program plan to strengthen partner integrations, including standards, success metrics, SLAs, and quality gates from onboarding through steady state.
• Drive cross-functional alignment and execution with Product, Engineering, Implementation, Solutions Consulting, Billing/Finance, Operations, Legal, and Partner Management to deliver on committed outcomes.
• Own prioritization and sequencing of initiatives using data-driven frameworks (e.g., impact/effort, ROI, risk); make trade-off decisions and communicate rationale to executive stakeholders.
• Oversee complex technical partner integrations into Worldpay platforms and migrations from legacy to target platforms; mitigate risk and ensure business continuity.
• Build and enforce integration playbooks, reusable templates, and best practices that reduce time-to-live, improve reliability, and scale across Enterprise Partners and solution types.
• Enhance residuals calculation and payment processes in partnership with Billing/Finance; implement controls, exception handling, and reconciliation to ensure accuracy, timeliness, and transparency for partners.
• Stand up and run program governance: define OKRs, KPIs, and health metrics (e.g., time-to-integrate, defect escape rate, residuals accuracy, NPS/CSAT, migration success rate); publish dashboards and business reviews.
• Collaborate with Product Management to influence partner-facing product requirements and roadmap prioritization; champion features that reduce integration friction and improve partner economics.
• Partner with Engineering on delivery plans, capacity, and dependencies; ensure clear acceptance criteria, test strategies, and production readiness.
• Partner with InfoSec, Compliance, and Risk to meet regulatory and security requirements (e.g., PCI, data privacy) across integrations and migrations.
• Standardize migration methodologies (assessment, cutover planning, rollback, communications) and lead execution for multi-partner, multi-region programs.
• Collaborate with Enterprise Partner leads and Marketing to support technical improvements with appropriate change management and stakeholder communications, including partner-facing updates, enablement materials, and internal readiness (Sales, Support, Operations).
• Recruit, select, and evaluate team members; foster an inclusive, performance-oriented culture grounded in accountability, transparency, and customer obsession.

Requirements

• 7–10+ years of experience in payments, fintech, or enterprise SaaS, with a focus on partner integrations, operations, or program management.
• Proven leadership experience managing and developing high-performing teams.
• Strong background in complex technical integrations, platform migrations, and partner-facing programs.
• Demonstrated ability to drive cross-functional alignment across Product, Engineering, Sales, Finance, and Operations.
• Data-driven mindset with experience in prioritization, KPI/OKR ownership, and delivering measurable business outcomes.

Qualifications

• Master's degree in Business Administration, Computer Science, Engineering, or related field, or equivalent practical experience.
• Experience leading large-scale projects and managing multiple priorities simultaneously.
• Ability to communicate effectively with diverse stakeholders, including executives, peers, and external partners.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills, with the ability to influence and collaborate across departments.

Skills

• Strategic thinking and the ability to translate strategy into actionable plans.
• Strong project management and organizational skills.
• Experience with financial systems and processes.
• Knowledge of regulatory compliance and data privacy requirements.
• Ability to manage and mentor a team.

Benefits

At Worldpay, we offer a comprehensive benefits package designed to support your well-being and growth. This includes:

• Competitive salary range of $177,100.00-$267,400.00 based on experience and qualifications.
• Flexible work arrangements to accommodate your needs.
• Health, dental, and vision insurance options.
• Retirement savings plans with employer contributions.
• Employee assistance programs for personal and professional development.
• Professional development opportunities and training programs.
• Annual paid time off and holidays.

Pay

The good faith estimated annual salary range upon hire is $177,100.00-$267,400.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training.

Schedule

This is a full-time position. Hours and days of work will be discussed during the interview process.