Senior Director - Enterprise Partnerships Integrations & Servicing
About the role
Join one of the biggest names in payments as a Senior Director - Enterprise Partnerships Integrations & Servicing. Take the lead on defining and executing the Enterprise Partner experience strategy, driving cross-functional alignment, and ensuring seamless technical integrations and migrations.
Responsibilities
- Define the Enterprise Partner experience strategy across technical integration, referral operations, residual payment processes, and platform migrations; translate strategy into an actionable multi-quarter roadmap.
- Establish and maintain an integrated program plan to strengthen partner integrations, including standards, success metrics, SLAs, and quality gates from onboarding through steady state.
- Drive cross-functional alignment and execution with Product, Engineering, Implementation, Solutions Consulting, Billing/Finance, Operations, Legal, and Partner Management to deliver on committed outcomes.
- Own prioritization and sequencing of initiatives using data-driven frameworks (e.g., impact/effort, ROI, risk); make trade-off decisions and communicate rationale to executive stakeholders.
- Oversee complex technical partner integrations into Worldpay platforms and migrations from legacy to target platforms; mitigate risk and ensure business continuity.
- Build and enforce integration playbooks, reusable templates, and best practices that reduce time-to-live, improve reliability, and scale across Enterprise Partners and solution types.
- Enhance residuals calculation and payment processes in partnership with Billing/Finance; implement controls, exception handling, and reconciliation to ensure accuracy, timeliness, and transparency for partners.
- Stand up and run program governance: define OKRs, KPIs, and health metrics (e.g., time-to-integrate, defect escape rate, residuals accuracy, NPS/CSAT, migration success rate); publish dashboards and business reviews.
- Collaborate with Product Management to influence partner-facing product requirements and roadmap prioritization; champion features that reduce integration friction and improve partner economics.
- Partner with Engineering on delivery plans, capacity, and dependencies; ensure clear acceptance criteria, test strategies, and production readiness.
- Collaborate with Enterprise Partner leads and Marketing to support technical improvements with appropriate change management and stakeholder communications, including partner-facing updates, enablement materials, and internal readiness (Sales, Support, Operations).
- Recruit, select, and evaluate team members; foster an inclusive, performance-oriented culture grounded in accountability, transparency, and customer obsession.
Requirements
7–10+ years of experience in payments, fintech, or enterprise SaaS, with a focus on partner integrations, operations, or program management.
Proven leadership experience managing and developing high-performing teams.
Strong background in complex technical integrations, platform migrations, and partner-facing programs.
Demonstrated ability to drive cross-functional alignment across Product, Engineering, Sales, Finance, and Operations.
Data-driven mindset with experience in prioritization, KPI/OKR ownership, and delivering measurable business outcomes.
Qualifications
Master's degree in Computer Science, Engineering, Business Administration, or related field.
Experience leading large-scale integrations and migrations.
Experience in payments, fintech, or enterprise SaaS industries.
Experience with partner management and program management.
Skills
Strategic thinking and problem-solving skills.
Excellent communication and collaboration skills.
Ability to manage multiple projects simultaneously.
Experience with project management tools and methodologies.
Benefits
Flexible work arrangements.
Competitive benefits package.
Professional development opportunities.
Pay
The good faith estimated annual salary range upon hire is $177,100.00-$267,400.00.
Schedule
Full-time position.