Senior Director, Enterprise Base Account Management

About the role

For our client, we are seeking a Senior Director, Enterprise Base Account Management to join the team of a leader in the Information Technology space. This leader will oversee a team focused on enterprise partner accounts, driving retention, expansion, and strong service delivery across a complex portfolio. The role blends account management leadership with operational discipline, requiring close partnership with senior stakeholders to improve performance and strengthen long-term relationships. You will also shape strategy, reporting, and execution to support revenue growth and profitable account management outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead and develop a high-performing team of Enterprise Base Account Managers managing partner accounts
• Establish operational standards and best practices for consistent service delivery across partner accounts
• Analyze cost centers and resource utilization to improve productivity and profitability
• Prepare executive-level reports on financial performance and strategic initiatives of partner accounts
• Conduct quarterly reviews with senior leadership on partner relationship health and market opportunities
• Oversee strategic planning and execution for contract renewals and account expansions
• Foster a culture of continuous improvement and professional development within the team

Qualifications

• Bachelor's degree or equivalent work experience, with 10+ years in client-facing account management or operations
• 7+ years in account management or customer success roles with progressive leadership experience
• 3+ years managing or mentoring account management teams
• Proven history of driving revenue retention and account expansion in complex environments
• Ability to set strategic vision and performance metrics for teams
• Exceptional verbal and written communication skills across all organizational levels
• Strong data analysis and decision-making skills with proficiency in Microsoft Office Suite

Pay

$200,000 – $240,000 annually

Benefits

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Eligibility for dental, vision, short-term disability, and long-term disability coverage
• Family forming benefits including fertility coverage and adoption reimbursement
• Paid parental leave
• Education reimbursement, student loan assistance, or 529 college funding
• Sabbatical leave
• Wellness program
• Flexible work schedule