Senior Director, DC Operations

Responsibilities

• Provide strategic leadership for all data centre operations within the Malaysia subregion, including maintenance standards, cost modelling, and strategic reviews.
• Provide detailed reports to the APAC Regional Data Centre Operations Director, covering operational performance, project updates, and risk assessments.
• Review and manage Malaysia-specific Operational CapEx and OpEx budgets to ensure financial efficiency.
• Participate in and lead subregional change management initiatives to support organizational growth.
• Serve as the Subject Matter Expert (SME) for all operational matters in Malaysia, driving sustainability and efficiency.
• Directly manage and lead the Malaysia-based on-site leadership team, including Campus Operations Directors and Managers.
• Ensure all campus teams comply with global data centre operation methodologies, standards, and policies.
• Build and onboard the on-site teams for new Malaysia sites, ensuring proper training and smooth handovers.
• Drive a culture of operational excellence and consistency across all Malaysia campuses.
• Lead the subregional operations team during the start-up and transition phases of new data centres.
• Manage activities necessary for the transition of new facilities to on-site teams, including testing, commissioning, and site mobilization.
• Maintain rigorous communication and collaboration during all phases of new builds to ensure alignment between construction and operations.
• Identify and mitigate construction activities that could impact live data centre operations.
• Oversee site acceptance through turnover walks and coordinate with stakeholders during testing and commissioning phases.
• Ensure all operational documentation in Malaysia remains current and complies with the company’s global standards and procedures.
• Support internal and external audits to maintain technical certifications, including TIA-942, Uptime, ISO 50001, ISO 14001, and LEED.
• Lead capacity management and support comprehensive risk assessments across all regional operations.
• Monitor operational performance data and Key Performance Indicators (KPIs), preparing benchmarks across Malaysia sites to identify and implement improvements.
• Cover service-level requirements (SLAs) with customers to ensure smooth onboarding.

Requirements

• Education: Degree in Mechanical Engineering, Electrical Engineering, Building Services, Facilities Management, or a related field.
• Experience: Minimum 15 years of relevant work experience, with at least 10 years in a data centre environment.
• Leadership: Proven track record in strategic leadership for subregional or regional operations, including policy development and team management.
• Technical Expertise: Strong expertise in building services, data centre critical infrastructure, and facility management tools.
• Management Skills: Strong knowledge of risk management, problem management, change management, and capacity management.
• Project & Vendor Oversight: Experience in project management, program management, contract management, and vendor management.
• Safety & Compliance: Background in environmental, health, and safety (EHS) management and technical audit compliance is a plus.