Senior Director, Customer Engineer (M7)

About the role

As a Senior Director, Customer Engineer (M7), you'll serve as Applied’s direct liaison with our customers and quickly solve high-value problems on their behalf. By collaborating closely with our customers onsite to install, maintain, and upgrade Applied Materials equipment, and with our internal teams to improve business processes, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' dynamic field team.

Success Profile

• Problem Solver
• Communicator
• Collaborative
• Industrious
• Results Driven
• Trustworthy

Culture Points

• Core Values: Most Valued Partner, Winning Team, Responsibility & Integrity, World Class Performance
• Global Environment: Focus on creating an environment where employees do their best work, realize their full potential, feel valued and heard, and are connected and included.
• Career Growth: Participation in innovative projects, comprehensive training, mentorship and shadowing opportunities, internal mobility, and the ability to travel (and apply) globally to our locations in 24 countries.
• Environmental Commitment: As a company, we are on-track to reach our global goal of 100% renewable energy by 2030. Currently, 70% of electricity at Applied globally – including 100% in the U.S. – comes from renewable sources.

Responsibilities

• Directs a Fields Service group and responsible for all issues within the Division, including the design, development and implementation of exceptionally complex Service programs in accordance with commitments to customer satisfaction, Profit & Loss, and budget management.
• Anticipates future account needs and facilitates the implementation of new approaches to service programs across the division with exceptional scope and significant customer impact.
• Directs the strategic direction for all customer relationships within the division for operational and service commitments. Interfaces with internal and external customers on Divisional business and operational issues involving the company's service commitments.
• As part of senior business group leadership team, ensures that such programs, strategies, and processes address high value problems (HVP) for the division and across segment and is aligned with the organization’s direction.
• Leads interface with internal and external customers on service and customer satisfaction issues involving the divisions products.
• Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Defines performance metrics and reports on the field service division's progress against specific goals.

Functional Knowledge

Demonstrates broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment.

Business Expertise

Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition.

Leadership

Leads a business unit, department or sub-function generally through multiple levels of managers of diverse activities; develops and executes business unit, department or sub-functional strategy to achieve key business objectives.

Problem Solving

Evaluates key business challenges; directs the development of new or innovative solutions.

Impact

Guided by company strategy and business objectives, impacts results of segment/function.

Interpersonal Skills

Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes