Senior Director, Corporate Communications

About the role

The Corporate Communications role oversees and advises on organizational communications across a wide range of internal and external materials and media. As a recognized expert in communications, this role manages reputation and field enablement activities, supports proactive media relations, develops methods to analyze and track media engagement, and improves the efficiency and effectiveness of communications across the enterprise. It serves as a critical integration point between corporate communications strategy and client‑facing teams, ensuring consistent, accurate, and timely messaging across all channels.

Key Responsibilities

• Content Management and Issues Monitoring: Develops, maintains, and continuously expands a robust library of communications resources—including talking points, Q&A documents, and template correspondence—for use by client‑facing teams. Monitors and updates these materials in response to legislative developments, market volatility, company announcements, and other emerging topics. Compiles and distributes quarterly summaries of reputational risk activity for Risk and Compliance stakeholders.
• Media Monitoring and Tracking: Partners with the public relations team to support ongoing media monitoring, tracking earned media coverage, share of voice, and performance across key subject areas. Contributes to regular media monitoring reports that inform communications strategy and help leadership understand the organization’s media presence and positioning.
• Field Communications and Communications Council: Serves as an integration point for topics relevant to client‑facing team members, maintaining consistent contact with communicators embedded across business lines. Leads and hosts the weekly Communications Council, writes, formats, and distributes a weekly field newsletter, and responds to frontline staff inquiries on communications guidance.
• Written Communications: Develops customized letters for client relationship teams addressing critical issues, creates client letters for remediation efforts, provides template emails to accelerate responsiveness, advises on the written complaints function, and writes letters and briefing materials to support executive client visits, group events, and relationship‑building initiatives.
• Executive, Business Unit, and Brand Media Relations Support: Partners with business leaders at TIAA Ventures to support media relations and raise the venture arm’s external profile, including developing press materials and coordinating media opportunities. Supports the Chief Marketing Officer’s press and earned‑media efforts and provides occasional support to the Vice President of Corporate Communications for CEO‑related media relations.
• Crisis and Issues Response: Acts as a communications representative throughout the full lifecycle of emerging issues—from early monitoring to post‑incident response. Coordinates with operational risk management and business continuity teams, develops media, social media, and client‑response materials, engages external PR support, participates on post‑incident response teams, and may serve as Business Continuity Leader for the Corporate Communications Business Continuity Plan.
• Core Communications Leadership: Directs communications project timing and progress, coordinates with internal and external print and design vendors, provides expertise to managers and senior executives on message development, creates communication strategies aligned with senior leadership goals, conducts final review and approval of drafts, and guides staff involved in communication events or presentations.

Qualifications

• University degree (required).
• 5+ years of public relations and communications experience (required); 7+ years preferred.
• Physical requirements: sedentary work.
• Career level: 9IC.

Skills

• Audience Insights
• Business Acumen
• Communication Channel Management
• Communication Strategy
• Consultative Communication
• Content Development
• Continuous Improvement Mindset
• Relationship Management
• Story Telling
• Strategic Thinking
• TIAA Products/Services Acumen

Compensation

Base Pay Range: $142,000/yr – $190,000/yr. Actual base salary may vary based upon experience, location, and other factors. The compensation package may include participation in incentive programs linked to performance.

Benefits

The organization offers a comprehensive Total Rewards package, including a superior retirement program and highly competitive health, wellness, and work‑life offerings designed to support physical, emotional, and financial well‑being.

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today TIAA is a market‑leading retirement company with world‑class asset management. The culture emphasizes impact, collaboration, and innovation, guided by values such as Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One.