Senior Director, Corporate Communications
TIAA · Charlotte, NC · 1 mo ago
HybridMarketing$142k–$190k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting starts with description; we can treat that as "About the role". Then sections: Responsibilities (Key Responsibilities And Duties), Requirements (Educational Requirements, Work Experience, Physical Requirements, Career Level, Qualifications), Skills (Related Skills), Benefits (Benefits And Total Rewards), Pay (Base Pay Range). Also maybe Schedule not present, so omit. Also need to include any other sections like Qualifications? The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include only those with real content.
We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Anticipated Posting End Date", "Company Overview", "Equal Opportunity", "Accessibility Support", "Drug and Smoking Policy", "Privacy Notices". Also remove repeated lines like "Preferred: 7+ years of public relations and communicationsOverseeing crisis communicationContent DevelopmentSupporting client facing teams across TIAA" appears twice? We'll keep only once.
We need to extract content.
Let's parse:
First paragraph: "The Corporate Communications job oversees and advises on organizational communications across a wide range of internal and external materials and media. As a recognized expert in communications, this role manages reputation and field enablement activities, supports proactive media relations, develops methods to analyze and track media engagement, and improves the efficiency and effectiveness of communications across the enterprise. The role serves as a critical integration point between corporate communications strategy and client-facing teams, ensuring consistent, accurate, and timely messaging across all channels."
That's about the role.
Then "Key Responsibilities And Duties" with sub-sections: Content Management and Issues Monitoring, Media Monitoring And Tracking, Field Communications And Communications Council, Written Communications, Executive, Business Unit, And Brand Media Relations Support, Crisis And Issues Response, Core Communications Leadership.
We need to list duties as
- . Probably each bullet is a responsibility. We can combine subheadings as part of li? Could keep subheadings as strong? But instruction: use
- for any list of duties/requirements/benefits. So we can produce a list where each li contains the duty description. Could include subheading inside li? Probably okay.
We'll extract each bullet:
- Content Management and Issues Monitoring: Develops, maintains, and continuously expands a robust library of communications resources — including talking points, Q&A documents, and template correspondence — for use by client-facing teams across the enterprise. Monitors and updates these materials on an ongoing basis in response to legislative developments, market volatility, company announcements, and other emerging topics to ensure content remains accurate, timely, and actionable. Compiles and distributes quarterly summaries of reputational risk activity for Risk and Compliance stakeholders.
- Media Monitoring And Tracking: Partners with the public relations team to support ongoing media monitoring efforts, including tracking the organization's earned media coverage, share of voice, and performance across key subject areas. Contributes to the production of regular media monitoring reports that inform communications strategy and help leadership understand the organization's presence and positioning in the media landscape.
- Field Communications And Communications Council: Serves as an integration point for topics of relevance to client-facing team members, maintaining consistent contact with communicators embedded across business lines. Leads and hosts the weekly Communications Council, which brings together communicators from across the enterprise. Writes, formats, and distributes a weekly field newsletter to keep client-facing staff informed on key topics. Responds to inquiries from frontline staff as needed on topics where communications guidance has been provided.
- Written Communications: Develops customized letters for client relationship teams addressing critical issues, including responses from advocacy groups. Creates client letters for remediation efforts targeted to advisors, plan sponsors, and individual participants. Provides template emails to accelerate responsiveness on client inquiries. Advises on and contributes to the written complaints function on key topics such as regulatory settlements. Writes letters and briefing materials to support executive client visits, group events, and relationship-building initiatives.
- Executive, Business Unit, And Brand Media Relations Support: Partners with business leaders at TIAA Ventures to support media relations efforts and raise the external profile and visibility of the venture arm, including developing press materials, coordinating media opportunities, and helping shape narratives that support TIAA Ventures' strategic goals. Supports the press and external visibility of the Chief Marketing Officer, including earned media efforts tied to key brand and marketing initiatives across the enterprise. Provides occasional support to the Vice President of Corporate Communications on press and media relations activities for the Chief Executive Officer, assisting as needed with materials, coordination, and other media relations tasks.
- Crisis And Issues Response: Serves as a communications representative throughout the full lifecycle of emerging issues and incidents — from early monitoring through post-incident response. Coordinates with operational risk management and business continuity teams to identify and evaluate emerging issues, drawing on established playbooks to develop media, social media, and client-response materials in a timely manner, and engaging external public relations support as needed. Participates on post-incident response teams, preparing talking points, external statements, and holding statements, and coordinating review with Legal given the sensitive nature of these situations. Participates in annual crisis simulation exercises and may serve as Business Continuity Leader for the Corporate Communications Business Continuity Plan and as a representative on the Corporate Resilience Committee.
- Core Communications Leadership: Directs communications project timing and progress to ensure timely delivery of final drafts. Coordinates with internal and/or external print and design vendors on publication production and distribution. Provides expertise to managers and senior executives on developing organizational messages and translating them into appropriate communication formats that maintain clarity and accuracy. Develops communication strategies for organizational initiatives in alignment with goals from senior leadership. Conducts final review and approval of communication drafts before production or official release, ensuring consistency of messages across all channels. Guides staff involved in communication events or presentations.
Now Educational Requirements etc:
"Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC Qualifications: Required: 5+ years of public relations and communications Preferred: 7+ years of public relations and communicationsOverseeing crisis communicationContent DevelopmentSupporting client facing teams across TIAA Related Skills Audience Insights, Business Acumen, Communication Channel Management, Communication Strategy, Consultative Communication, Content Development, Continuous Improvement Mindset, Relationship Management, Story Telling, Strategic Thinking, TIAA Products/Services Acumen Anticipated Posting End Date: 2026-09-30 Base Pay Range: $142,000/yr - $190,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans)."
We need to separate sections: Requirements (Education, Experience, Physical, Career Level, Qualifications). Skills (Related Skills). Benefits (Benefits And Total Rewards). Pay (Base Pay Range). Also maybe include "Qualifications" as separate? But we can combine under Requirements.
We must not include headings with filler like "commensurate with experience". Not present.
We need to extract Benefits And Total Rewards paragraph: "The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary."
We should keep that as benefits.
Now Pay: Base Pay Range: $142,000/yr - $190,000/yr plus note about actual base salary may vary etc. We should keep that.
Now we need to output HTML fragment only.
Structure:
About the role
... (the first paragraph)
Responsibilities
- ... (Content Management and Issues Monitoring)
- ... (Media Monitoring And Tracking)
- ... (Field Communications And Communications Council)
- ... (Written Communications)
- ... (Executive, Business Unit, And Brand Media Relations Support)
- ... (Crisis And Issues Response)
- ... (Core Communications Leadership)
Requirements
Educational Requirements: University (Degree) Preferred
Work Experience: 5+ Years Required; 7+ Years Preferred
Physical Requirements: Sedentary Work
Career Level: 9IC
Qualifications: Required: 5+ years of public relations and communications; Preferred: 7+ years of public relations and communications
But we also have "Overseeing crisis communicationContent DevelopmentSupporting client facing teams across TIAA" appears as part of Qualifications? Actually it's a weird concatenation: "Preferred: 7+ years of public relations and communicationsOverseeing crisis communicationContent DevelopmentSupporting client facing teams across TIAA". Probably it's a mistake; we should keep the qualifications as given: Required: 5+ years of public relations and communications; Preferred: 7+ years of public relations and communications. The extra phrase maybe part of skills? We'll ignore duplication. Better to keep Qualifications as: Required: 5+ years of public relations and communications; Preferred: 7+ years of public relations and communications. Now Skills:Skills
- Audience Insights
- Business Acumen
- Communication Channel Management
- Communication Strategy
- Consultative Communication
- Content Development
- Continuous Improvement Mindset
- Relationship Management
- Story Telling
- Strategic Thinking
- TIAA Products/Services Acumen
Benefits
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Now Pay:Pay
Base Pay Range: $142,000/yr - $190,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
We should not include Schedule. Check for any duplicated lines: we removed "Anticipated Posting End Date", "Company Overview", etc. Now ensure we preserve all substantive info: Did we miss any? The "Related Skills" list we captured. The "Qualifications" we captured. The "Physical Requirements" we captured. The "Career Level" we captured. The "Work Experience" we captured. The "Educational Requirements" we captured.
- for any list of duties/requirements/benefits. So we can produce a list where each li contains the duty description. Could include subheading inside li? Probably okay.
We'll extract each bullet:
- Content Management and Issues Monitoring: Develops, maintains, and continuously expands a robust library of communications resources — including talking points, Q&A documents, and template correspondence — for use by client-facing teams across the enterprise. Monitors and updates these materials on an ongoing basis in response to legislative developments, market volatility, company announcements, and other emerging topics to ensure content remains accurate, timely, and actionable. Compiles and distributes quarterly summaries of reputational risk activity for Risk and Compliance stakeholders.
- Media Monitoring And Tracking: Partners with the public relations team to support ongoing media monitoring efforts, including tracking the organization's earned media coverage, share of voice, and performance across key subject areas. Contributes to the production of regular media monitoring reports that inform communications strategy and help leadership understand the organization's presence and positioning in the media landscape.
- Field Communications And Communications Council: Serves as an integration point for topics of relevance to client-facing team members, maintaining consistent contact with communicators embedded across business lines. Leads and hosts the weekly Communications Council, which brings together communicators from across the enterprise. Writes, formats, and distributes a weekly field newsletter to keep client-facing staff informed on key topics. Responds to inquiries from frontline staff as needed on topics where communications guidance has been provided.
- Written Communications: Develops customized letters for client relationship teams addressing critical issues, including responses from advocacy groups. Creates client letters for remediation efforts targeted to advisors, plan sponsors, and individual participants. Provides template emails to accelerate responsiveness on client inquiries. Advises on and contributes to the written complaints function on key topics such as regulatory settlements. Writes letters and briefing materials to support executive client visits, group events, and relationship-building initiatives.
- Executive, Business Unit, And Brand Media Relations Support: Partners with business leaders at TIAA Ventures to support media relations efforts and raise the external profile and visibility of the venture arm, including developing press materials, coordinating media opportunities, and helping shape narratives that support TIAA Ventures' strategic goals. Supports the press and external visibility of the Chief Marketing Officer, including earned media efforts tied to key brand and marketing initiatives across the enterprise. Provides occasional support to the Vice President of Corporate Communications on press and media relations activities for the Chief Executive Officer, assisting as needed with materials, coordination, and other media relations tasks.
- Crisis And Issues Response: Serves as a communications representative throughout the full lifecycle of emerging issues and incidents — from early monitoring through post-incident response. Coordinates with operational risk management and business continuity teams to identify and evaluate emerging issues, drawing on established playbooks to develop media, social media, and client-response materials in a timely manner, and engaging external public relations support as needed. Participates on post-incident response teams, preparing talking points, external statements, and holding statements, and coordinating review with Legal given the sensitive nature of these situations. Participates in annual crisis simulation exercises and may serve as Business Continuity Leader for the Corporate Communications Business Continuity Plan and as a representative on the Corporate Resilience Committee.
- Core Communications Leadership: Directs communications project timing and progress to ensure timely delivery of final drafts. Coordinates with internal and/or external print and design vendors on publication production and distribution. Provides expertise to managers and senior executives on developing organizational messages and translating them into appropriate communication formats that maintain clarity and accuracy. Develops communication strategies for organizational initiatives in alignment with goals from senior leadership. Conducts final review and approval of communication drafts before production or official release, ensuring consistency of messages across all channels. Guides staff involved in communication events or presentations.
Now Educational Requirements etc:
"Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC Qualifications: Required: 5+ years of public relations and communications Preferred: 7+ years of public relations and communicationsOverseeing crisis communicationContent DevelopmentSupporting client facing teams across TIAA Related Skills Audience Insights, Business Acumen, Communication Channel Management, Communication Strategy, Consultative Communication, Content Development, Continuous Improvement Mindset, Relationship Management, Story Telling, Strategic Thinking, TIAA Products/Services Acumen Anticipated Posting End Date: 2026-09-30 Base Pay Range: $142,000/yr - $190,000/yr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans)."
We need to separate sections: Requirements (Education, Experience, Physical, Career Level, Qualifications). Skills (Related Skills). Benefits (Benefits And Total Rewards). Pay (Base Pay Range). Also maybe include "Qualifications" as separate? But we can combine under Requirements.
We must not include headings with filler like "commensurate with experience". Not present.
We need to extract Benefits And Total Rewards paragraph: "The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary."
We should keep that as benefits.
Now Pay: Base Pay Range: $142,000/yr - $190,000/yr plus note about actual base salary may vary etc. We should keep that.
Now we need to output HTML fragment only.
Structure: