Senior Director, Corporate Communications

About the role

The Corporate Communications role oversees and advises on organizational communications across a wide range of internal and external materials and media. As a recognized expert in communications, this role manages reputation and field enablement activities, supports proactive media relations, develops methods to analyze and track media engagement, and improves the efficiency and effectiveness of communications across the enterprise. It serves as a critical integration point between corporate communications strategy and client‑facing teams, ensuring consistent, accurate, and timely messaging across all channels.

Responsibilities

• Content Management and Issues Monitoring: Develops, maintains, and continuously expands a robust library of communications resources—including talking points, Q&A documents, and template correspondence—for use by client‑facing teams across the enterprise. Monitors and updates these materials in response to legislative developments, market volatility, company announcements, and other emerging topics to ensure content remains accurate, timely, and actionable. Compiles and distributes quarterly summaries of reputational risk activity for Risk and Compliance stakeholders.
• Media Monitoring and Tracking: Partners with the public relations team to support ongoing media monitoring efforts, including tracking the organization’s earned media coverage, share of voice, and performance across key subject areas. Contributes to the production of regular media monitoring reports that inform communications strategy and help leadership understand the organization’s presence and positioning in the media landscape.
• Field Communications and Communications Council: Serves as an integration point for topics of relevance to client‑facing team members, maintaining consistent contact with communicators embedded across business lines. Leads and hosts the weekly Communications Council, writes, formats, and distributes a weekly field newsletter, and responds to inquiries from frontline staff on communications guidance.
• Written Communications: Develops customized letters for client relationship teams addressing critical issues, including responses from advocacy groups. Creates client letters for remediation efforts targeted to advisors, plan sponsors, and individual participants. Provides template emails to accelerate responsiveness on client inquiries. Advises on and contributes to the written complaints function on key topics such as regulatory settlements. Writes letters and briefing materials to support executive client visits, group events, and relationship‑building initiatives.
• Executive, Business Unit, and Brand Media Relations Support: Partners with business leaders at TIAA Ventures to support media relations efforts and raise the external profile of the venture arm, including developing press materials, coordinating media opportunities, and shaping narratives that support strategic goals. Supports the press and external visibility of the Chief Marketing Officer, and provides occasional support to the Vice President of Corporate Communications on press and media relations activities for the Chief Executive Officer.
• Crisis and Issues Response: Serves as a communications representative throughout the full lifecycle of emerging issues and incidents—from early monitoring through post‑incident response. Coordinates with operational risk management and business continuity teams to develop media, social media, and client‑response materials, engaging external public relations support as needed. Participates on post‑incident response teams, prepares talking points, external statements, and holding statements, and coordinates review with Legal. Participates in annual crisis simulation exercises and may serve as Business Continuity Leader for the Corporate Communications Business Continuity Plan and as a representative on the Corporate Resilience Committee.
• Core Communications Leadership: Directs communications project timing and progress to ensure timely delivery of final drafts. Coordinates with internal and/or external print and design vendors on publication production and distribution. Provides expertise to managers and senior executives on developing organizational messages and translating them into appropriate formats that maintain clarity and accuracy. Develops communication strategies for organizational initiatives in alignment with senior leadership goals. Conducts final review and approval of communication drafts before production or official release, ensuring consistency across all channels. Guides staff involved in communication events or presentations.

Qualifications

• University degree (preferred).
• Required: 5+ years of public relations and communications experience.
• Preferred: 7+ years of public relations and communications experience.
• Physical requirement: sedentary work.

Skills

• Audience Insights
• Business Acumen
• Communication Channel Management
• Communication Strategy
• Consultative Communication
• Content Development
• Continuous Improvement Mindset
• Relationship Management
• Story Telling
• Strategic Thinking
• TIAA Products/Services Acumen

Pay

Base Pay Range: $142,000 / yr – $190,000 / yr. Actual base salary may vary based upon relevant experience, time in role, internal peer salaries, prior performance, business sector, and geographic location. The compensation package may also include participation in incentive programs linked to performance (e.g., annual discretionary incentives, non‑annual sales incentive plans, or other incentive plans).

Benefits

The organization offers a comprehensive Total Rewards package designed to support the financial, physical, and emotional well‑being of associates. Benefits include a superior retirement program and highly competitive health, wellness, and work‑life offerings.