Senior Director, Consumer Platform

As the Obesity Platform owner, you’ll own the entire patient journey end to end—enrollment, commerce, loyalty, and HCP experience—with a mandate to make starting and staying on treatment as effortless as anything else in a person's life. There's no roadmap to inherit here; there's one to write, backed by a launch that will shape how an entire category thinks about the consumer experience. This is a builder's role for someone who wants their product decisions to be the reason people actually stay on their medicine.

Responsibilities

• End-to-end customer journey and digital experience strategy
• Consumer platform functionality, product roadmap, and feature prioritization
• Enrollment and patient experience
• Pharmacy and fulfillment relationships that get therapy into patients' hands
• Commerce model and experience optimization
• CRM and loyalty strategy and execution for consumers
• Vendor and technology partner relationships that power the platform
• HCP platform experience and navigation to content
• Represent platform strategy, roadmap, and performance to senior Pfizer leadership

Leadership Capabilities

• Sets a clear platform vision and rallies a cross-functional team of marketing, product, engineering, and agency partners around it
• Builds trust with senior stakeholders across enterprises
• Coaches and develops leaders who report into this role as the team scales
• Comfortable making judgment calls with incomplete data
• Demonstrated ability to influence and align peers who do not report to them, and to develop and guide the work of other leaders toward a shared outcome

Requirements

• Bachelor's degree required; MBA or advanced degree preferred
• 12+ years of experience in digital consumer products, e-commerce, or platform leadership, including direct revenue or P&L accountability
• Proven track record building or scaling a consumer-facing digital platform or e-commerce business
• Experience partnering with product and engineering teams to ship consumer-facing features against a roadmap

Preferred Qualifications

• Merchant-style experience running an e-commerce business, not only a marketing function around one
• Healthcare or wellness-space experience preferred
• Experience with CRM and loyalty platforms and with vendor and partner management at scale

Pay

The annual base salary for this position ranges from $214,900.00 to $358,100.00. This position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share-based long-term incentive program.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday, and personal days
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental, and vision coverage

Relocation assistance may be available based on business needs and/or eligibility.