Senior Director, Compliance

About the role

We are seeking a Senior Director, Compliance to serve as the company's named Canadian AML Compliance Officer (CAMLO) and other officer roles required under the PCMLTFA, AMLR, and other applicable regulatory regimes. This is a high-visibility leadership role for a senior compliance expert who leads through both their team and their own deep subject-matter expertise.

Responsibilities

• Build, lead, and mature GoFundMe's second line of defense compliance function across its most critical risk domains - FinCrime, Payments, and Content Moderation.
• Set GoFundMe's global financial & content-based compliance strategy.
• Partner closely with Trust & Safety, Legal, Payments, Product, and Finance to ensure GoFundMe meets its regulatory obligations as it scales as a prosocial marketplace.
• Design, build, and continuously mature GoFundMe's global Anti-Money Laundering (AML) and FinCrime compliance framework, including all applicable policies, procedures, and controls.
• Maintain and mature Canadian AML/ATF compliance program requirements under the PCMLTFA, PCMLTFR, and FINTRAC guidance, including MSB/FMSB registration, policies and procedures, ML/TF risk assessment, training, recordkeeping, reporting, and effectiveness review readiness.
• Establish and maintain equivalent AML/ATF program obligations in other in-scope jurisdictions, including France (TRACFIN) and the broader EU regime.
• Own the design, build-out, and continuous maturation of the transaction monitoring program and governance, ensuring coverage of emerging typologies relevant to crowdfunding and payments.
• Own the Suspicious Activity Report (SAR) and Suspicious Transaction Report (STR) filing process, ensuring accuracy, timeliness, appropriate escalation, and adherence to all external filing deadlines.
• Maintain and enhance risk-based KYC/KYB, due diligence, and monitoring standards for crowdfunding platform activity.
• Oversee AML/FinCrime dependencies on payment processors, vendors, and other third parties, including data access, control evidence, escalation paths, oversight, and regulatory exam support.
• Partner with Trust & Safety and Payments teams to assess FinCrime risk and embed compliance requirements into operational workflows.
• Translate global FinCrime regulatory requirements into actionable compliance obligations for Trust & Safety and Product teams.
• Monitor and disseminate global FinCrime regulatory developments and advise on the impact to GoFundMe's potential obligations.
• Lead cross-functional efforts to submit required regulatory filings - including registrations, renewals, and periodic reports - and ensure all external deadlines are met.
• Own the development and oversight of the compliance operational strategy for state charitable solicitation laws, fundraising disclosure requirements, and related obligations across US jurisdictions.
• Maintain and oversee state registrations, exemptions, and required filings.
• Monitor regulatory developments in charitable fundraising and share awareness on GoFundMe's potential obligations as a fundraising platform, in conjunction with Legal.

Qualifications

You have 12-15 years of compliance experience, with significant time in payments, fintech, financial services, or a highly regulated technology company - including direct experience owning or managing a regulated AML program. You have deep subject-matter expertise in AML, BSA/ATF, and FinCrime across multiple jurisdictions, including hands-on experience with FINTRAC and TRACFIN, familiarity with FinCEN and FFIEC examination expectations, and SAR/STR reporting obligations. You have experience operating a FinCrime program across multiple regulatory regimes, with the ability to navigate differing obligations and adapt controls to new jurisdictions as GoFundMe scales globally. You have senior-level experience serving as a named compliance officer (CAMLO, BSA Officer, or equivalent) with regulatory accountability. You have demonstrated ability to build and maintain productive, strategic relationships with regulatory counterparts; comfort engaging directly with regulators at executive levels - including examinations, inquiries, and proactive relationship management. You have excellent written and verbal communication skills, including the ability to represent the company credibly with external audiences. You have demonstrated ability to influence executive leadership, including the C-suite, and drive cross-functional alignment on complex compliance strategies. You have proven track record of successfully designing, building, and maturing compliance programs from scratch or through substantial redesign, ideally within a rapidly scaling or complex marketplace environment. You have strong alignment with GoFundMe's core values: impatient to be great, find a way, earn trust every day, fueled by purpose.