Senior Director Commercial Data Enablement & Platforms Suite Lead

Leadership, Strategy and Vision

• Set the vision, multi-year strategy, capability roadmaps for the Commercial Data Enablement & Platforms team, aligned to enterprise CX priorities and the capability operating model.
• Define and govern a scalable, centralized data operating model for commercial data, including data sourcing, ingestion, standardization, governance, and quality frameworks to enable consistent, trusted data across brands, markets, and functions.
• Establish and maintain commercial data standards that enable scalability, interoperability, and reuse while reducing duplication, rework, and fragmentation across systems and teams.
• Align commercial data to enterprise-defined governance frameworks, ensuring effective stewardship, data quality and lifecycle management to strengthen trust, usability, and adoption.
• Own budget and resource allocation, making investment decisions across capabilities and teams to maximize impact and long-term value.
• Set and evolve team vision and strategy, aligned to Customer Insights & Data priorities and Jazz objectives.
• Translate franchise, functional, regional and customer strategies into clear priorities.
• Define and govern how commercial data capabilities should mature over time, balancing near-term execution needs with long-term standardization, scalability, and reuse (in partnership with Domain and Technical Domain Leads for Customer Insights & Data).
• Partner with the Data, Analytics & Insights Domain Lead and Technical Suite Lead on resource planning, capability development, technology roadmap, and evolution of the operating model as data capabilities mature.
• Own and evolve the Commercial Data Enablement & Platforms Suite vision and strategy, aligned to domain strategy and global objectives.

People Management

• Partner with CX and DEC Head of Customer Insights & Data on resource planning, talent strategy, and capability development, including attracting, developing, and retaining high-performing data talent as capabilities and the operating model evolve.
• Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations.

Cross-Functional & Regional Alignment

• Partner closely with the Activation Leads to ensure user needs, readiness, enablement, and adoption considerations are embedded in team strategy and prioritization.
• Work with franchise, functional, and regional stakeholders to define clear commercial data priorities, balancing local needs with global data standards and scalable ways of working.
• Bring together connected capabilities across Customer Analytics & Insights, Advanced Analytics & Optimization, and Customer Orchestration in partnership with Technology, Legal and Compliance to ensure Commercial Data Enablement & Platforms operates as a integrated global capability that powers other capabilities and our business more broadly.
• Represent the Commercial Data Enablement & Platforms team in cross-functional forums to manage dependencies, resolve risks, and drive adoption of enterprise data platforms, standards, and governance practices.
• Lead resolution of complex, cross-team issues affecting Campaign Orchestration performance or adoption.
• Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution.