Senior Director, Client Support
About the role
The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct-acquiring relationships, you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.
Responsibilities
- Serve as a core member of the United States & Canadian Markets Operations Leadership Team
- Lead and manage the strategic priorities for our most critical operations vendors
- Deliver operational readiness, improve our operating model and enhance partner support
- Establish and sustain a well managed operating environment and deliver impactful results
Qualifications
- Basic Qualifications: HS Diploma, GED or equivalent certification
- At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
- At least 7 years of people leadership and performance management experience
- Preferred Qualifications:
- Bachelor's or Master's Degree
- Proven track record within a Tier 1 Network or a major Merchant Acquirer
- 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
- 9+ years of people leadership and performance management experience
- Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
- Experience spearheading operating model transformations and scaling organizations
Pay
Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Mclean, VA: $238,700 - $272,400 for Senior Director Client Support
- Richmond, VA: $217,000 - $247,700 for Senior Director Client Support
- Chicago, IL: $217,000 - $247,700 for Senior Director Client Support
- Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support