Senior Director, Client Services

About the role

We are seeking a Senior Director of Client Services who will oversee multiple campaigns across different pharmaceutical companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner.

Responsibilities

• Strategic Client Leadership & Revenue Ownership:
  • Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
  • Develop and execute annual account growth plans aligned to client brand and portfolio strategies
  • Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
  • Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
• Client Partnership:
  • Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
  • Cultivate strong client relationships acting as a trusted advisor in the space
  • Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
  • Collaborate with client stakeholders and extended teams for project execution
• Cross-function And Team Leadership:
  • Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
  • Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
  • Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
  • Escalate and resolve risks proactively to protect revenue and client satisfaction

Requirements

• Bachelor's degree in a relevant field
• 6+ years experience in Marketing and/or Consulting
• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• Experience leading and developing high-performing teams
• Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
• Exceptional presentation skills and the ability to think quickly and problem solve
• Ability to work in a fast-paced, tight deadline environment, an organized and autonomous worker
• Proven ability to drive revenue growth through consultative selling and strategic expansion

Qualifications

• Experience working with clients to craft campaigns in the HCP space (open to experience in DTC)
• Proven track record of building strategic client relationships
• Exceptional presentation and problem-solving skills
• Ability to manage and mentor a team
• Experience leading and developing high-performing teams
• Experience working with pharmaceutical companies and agencies

Skills

• Strategic thinking and planning
• Client relationship management
• Collaboration and teamwork
• Project management
• Consultative selling
• MLR submission and approvals process

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option
• 401(k): Save for your future with tax advantages (and company match!)