Senior Director, Client Support

Key Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead and manage the strategic priorities for our most critical operations vendors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

Basic Qualifications

• HS Diploma, GED or equivalent certification
• At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• At least 7 years of people leadership and performance management experience

Preferred Qualifications

• Bachelor's or Master's Degree
• Proven track record within a Tier 1 Network or a major Merchant Acquirer
• 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• 9+ years of people leadership and performance management experience
• Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
• Experience spearheading operating model transformations and scaling organizations

Pay

Salaries for this role are listed below, by location:

• Mclean, VA: $238,700 - $272,400 for Senior Director Client Support
• Richmond, VA: $217,000 - $247,700 for Senior Director Client Support
• Chicago, IL: $217,000 - $247,700 for Senior Director Client Support
• Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.