Senior Director, Client Success

About The Job

Join a high-impact role responsible for client health and value realization across an assigned portfolio of accounts, serving as an independent, retention-focused function reporting directly to the segment CEO. As a core component of the company’s evolving enterprise operating model, this role focuses on proactive client risk identification and mitigation, providing proactive visibility into data-driven client risk indicators and improvement opportunities across a broad portfolio of accounts.

Responsibilities

• Manage a portfolio of clients aligned to overall value, complexity, and strategic importance of the accounts, ensuring balanced workloads and an exceptional client experience.
• Support portfolios of approximately 55‑60 accounts, with dedicated focus on a limited number (~10) of large, strategic, or important accounts determined by leadership.
• Oversee the design, implementation, or delivery of processes, programs, and policies using specialized knowledge and skills typically acquired through advanced education.
• Achieve work primarily through individual effort or project teams, emphasizing technical knowledge rather than people management.
• Lead high‑visibility projects that influence organizational performance and outcomes.
• Drive efficiency across planning, scheduling, budgeting, and risk management activities.
• Act as an independent client advocate focused on maximizing client health, value realization, and retention outcomes.
• Partner with Operations and Account Management to improve client health and outcomes through retention risk mitigation, continuous improvement efforts, cross‑functional coordination, and best‑practice deployment across accounts.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience.
• Related Experience: 5‑10 years of experience in operations, customer success, account leadership, or client service roles.
• Demonstrated success managing complex client relationships and driving client‑targeted success outcomes.
• Experience partnering with senior operational, account management, and financial stakeholders.
• Proven track record of driving client success strategies and retention planning support.
• Experience leading project teams and guiding execution aligned with policy and strategy.
• Background managing project planning, scheduling, budgeting, and risk assessment activities.
• Proven success delivering results through cross‑functional and cross‑divisional collaboration.
• Results‑focused approach supporting both tactical execution and short‑term operational priorities.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, such as experience, skills, education, and training.
• Comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Pay

Pay Range: $156,230 per year – $242,550 per year.

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary.