Senior Director, Client Success

About the role

Our partner is looking for a Senior Director, Client Success based in United States. This is a senior client leadership role focused on managing strategic and complex healthcare relationships. You will oversee client performance, strengthen executive partnerships, and help protect long-term account value. The role combines relationship management, financial and operational analysis, and strategic problem-solving. You will lead recovery strategies for at-risk engagements and coordinate closely with operations and senior leadership. The position also involves identifying opportunities to expand services and demonstrate measurable value through reporting. You will serve as a trusted partner to executive stakeholders while mentoring Directors and Client Success Managers. This is a fully remote opportunity suited to an experienced healthcare revenue cycle professional comfortable operating at an executive level.

Responsibilities

• Manage a portfolio of strategic and complex healthcare client relationships, with a focus on partnership strength, performance, retention, and long-term value.
• Serve as the primary executive relationship owner for key client stakeholders, building trusted relationships and maintaining strong engagement.
• Provide regular updates to executive sponsors on client performance, risks, opportunities, and emerging priorities.
• Engage executive leadership when strategic support, escalation, or intervention is required.
• Lead the development and execution of action plans for at-risk client engagements.
• Coordinate recovery strategies with operations teams and senior leadership to address performance challenges and improve client outcomes.
• Monitor client health indicators and maintain accurate account information using client success and CRM platforms such as CSP or Salesforce.
• Demonstrate client value through strategic reporting, financial analysis, operational insights, and performance updates.
• Identify opportunities for service expansion based on client needs, business performance, and relationship development.
• Mentor Directors and Client Success Managers, helping strengthen client management capabilities and strategic account practices.
• Proactively manage client partnerships to support retention, satisfaction, and sustainable business relationships.

Requirements

• Minimum of 8 years of experience in healthcare revenue cycle management.
• Demonstrated experience managing large, complex, and strategically important client relationships.
• Strong understanding of healthcare revenue cycle operations and the ability to assess financial and operational performance.
• Strong financial and operational analysis skills, with the ability to translate data into actionable insights.
• Executive-level communication skills, including the ability to present performance, risks, opportunities, and recommendations to senior stakeholders.
• Strong relationship-building, influencing, negotiation, and stakeholder management abilities.
• Strategic problem-solving skills and the ability to manage escalations and complex client challenges.
• Leadership and mentoring capabilities, with experience supporting the development of client-facing professionals.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams and senior leadership.
• Must be authorized to work in the United States and reside in an eligible state.

Benefits

• Full-time, fully remote position.
• Remote work opportunity within the eligible U.S. states specified for the role: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST), Tennessee, Texas (CST), Vermont, Virginia, Wisconsin, and West Virginia.
• Home-based work environment with flexibility to work remotely.
• Opportunity to manage high-impact strategic healthcare relationships.
• Senior-level exposure to executive stakeholders, operational leadership, and complex client recovery strategies.
• Opportunity to mentor client success leaders and contribute to long-term account retention and growth.
• Work-from-home setup with a quiet, distraction-free workspace and secure internet connection of more than 20 Mbps download and 10 Mbps upload required.
• Employment subject to eligibility verification, employment history verification, and successful completion of a background check.