Senior Director, Client Success
About the role
At Revecore, our work helps hospitals recover the revenue they've earned so they can continue serving patients and communities. Trusted by more than 1,300 hospitals across 48 states, we combine specialized expertise with proprietary technology to solve problems others can't. Just as importantly, we've built a workplace where people support one another, embrace innovation, and are trusted to do their best work. As Revecore’s Senior Director, Client Success, you will: Manage Revecore’s most strategic and complex client relationships, ensuring strong partnerships, overseeing client performance, and leading recovery strategies for at-risk engagements. This role works closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed.
Responsibilities
- Manage a portfolio of strategic and complex clients
- Serve as executive relationship owner for key client stakeholders
- Provide regular updates to assigned executive sponsors and engage them when strategic support or escalation is needed
- Lead development and execution of action plans for at-risk clients
- Coordinate recovery strategies with Operations and leadership
- Track client health indicators within CSP or Salesforce
- Demonstrate Revecore value through strategic reporting
- Identify service expansion opportunities
- Mentor Directors and Client Success Managers
- Support long-term client retention through proactive partnership management
Requirements
- Minimum 8 years of healthcare revenue cycle experience
- Experience managing large and complex client relationships
- Strong financial and operational analysis skills
- Executive-level communication skills
- A quiet, distraction-free environment to work from in your home
- A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads
- Workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive
- Must reside in the United States within one of the following states: Alabama, Arkansas, Connecticut, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia