Senior Director Children's Behavioral Health

About the role

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we create real change – helping people lead meaningful, fulfilling lives. This position manages and oversees Children’s Behavioral Health Services (CBHS) including all program and financial activities, and works with the Vice President to oversee, plan and implement Corporate Quality Improvement initiatives.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Responsibilities

• Develop resources within programs to improve strategic positioning of Behavioral Health Services for future participation in Managed Care privatization initiatives
• Identify and develop new opportunities for program expansion within service area
• Research and maintain knowledge of resources for opportunities and existing threats to programs within current marketplace
• Market program offerings including working with marketing department to develop promotional materials, ensuring materials are available to staff and used at applicable community events, and participating in human service alliances to advance funding opportunities
• Ensure services provided are of the highest level and top quality and exceed compliance with regulations throughout all children’s behavioral health residential, outpatient and in-home support programs
• Oversee planning and implementation of Corporate Quality Improvement initiative within CBHS
• Maintain a working knowledge of licensing requirements and state-of-the-art standards application
• Organize and implement strategies to improve financial performance and program operations within CBHS including negotiating program-sustaining funding rates and maximizing use of fee-for-service opportunities
• Develop and implement strategic plans of action for the expansion of services in program areas
• Maintain direct program responsibility for assigned department/line of service with all performance and financial responsibility of that program
• Develop and oversee achievement of outcome measures for all programs
• Develop policies and procedures for CBHS in conjunction with the Vice President
• Oversee the development and implementation of customer/family satisfaction assessments for all CBHS
• Oversee the development and implementation of the service-provision grievance process for all CBHS programs
• Coordinate training of staff in all related operational and billing processes including managed care principles and funding requirements
• Drive program services in the direction set by the Vice President of Behavioral Health Services
• Develop and maintain trend analysis for program services
• Participate in 24/7 administrative on-call rotation
• Recruit, select, hire, train, direct the work of, performance manage, and fire (as needed) assigned direct reports
• Fill in for CBHS Directors as needed when positions are vacant
• Perform other duties as assigned

Requirements

• Master’s Degree in a human services discipline including but not limited to Behavioral Health, Psychology, Public Health, Public Administration (preferred)
• Licensed as Licensed Professional Counselor/Licensed Clinical Social Worker (LPC/LCSW) or Psychologist in the Commonwealth of Pennsylvania
• Five (5) years’ management and supervisory experience in children’s behavioral health, intellectual and developmental disabilities or social service fields
• Demonstrated experience developing and overseeing adherence to program budgets
• Experience working in a fee-for-service program
• Knowledge of applicable licensing and funding regulations through published regulations and posted bulletins for children’s behavioral health services
• Must possess a current, valid driver’s license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record assessed through DMV review per Elwyn’s Vehicle Operation and Driver’s Code Policy 905

Qualifications

• Excellent customer negotiation, interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated ability to work effectively as part of a team
• Intermediate experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Experience using electronic client records and employee timekeeping systems (preferred)