Director Behavioral Health

Full-time, benefits-eligible position (40 hours per week).

Schedule

Monday–Friday, 8:00 AM–5:00 PM (onsite and remote).

Pay

$47.50 – $71.25 per hour.

Responsibilities

• Respond to referrals and requests for services, including clinical screening of potential admissions.
• Interface with medical staff, department heads, and administration; serve as liaison with other Behavioral Health Centers.
• Coordinate hiring, training, development, and coaching/counseling of Call Center Counselors, RNs, and Associates.
• Write and revise departmental policies and procedures in alignment with system goals.
• Ensure compliance with licensure requirements for all department members.
• Manage and coordinate all call center projects, ensuring 24-hour coverage.
• Verify that information obtained by Call Center Counselors is accurate and clinically based decisions are made regarding patient level of care.
• Work across hospital areas, including units, clinics, cottages, and the emergency department.
• Maintain reports and reconcile interpreting expenses for the hospital.
• Provide and ensure quality guest/customer relations; ensure professional communication with patients, families, referral sources, and staff.
• Develop, strategize, and oversee behavioral health operations across the system; accountable for clinical, financial, and functional outcomes.

Requirements

• Master’s degree from an accredited college or university in social work, counseling, or a related field.
• Minimum of 2 years of management experience.

Physical Requirements

• Work in the Call Center and surrounding areas, including patient care units, emergency rooms, offices, and conference areas with potential exposure to hostile patients.
• Frequent movement between areas, answering telephones and pagers, and coordinating with staff across disciplines and agencies.
• Ability to lift and support up to 35 pounds, including medical equipment and supplies.

Benefits

• Competitive base compensation within the listed pay range, based on qualifications, skills, experience, and training.
• Premium pay for shift, on-call, and other eligible roles.
• Incentive pay for select positions.
• Annual performance-based salary increases.
• Paid Time Off programs.
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits, including adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note: Eligibility for benefits may depend on employment status (e.g., full-time, part-time, per diem, temporary).

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Operating under the names Advocate Health Care (Illinois), Atrium Health (Carolinas, Georgia, Alabama), and Aurora Health Care (Wisconsin), Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, engages in hundreds of clinical trials and research studies, and partners with Wake Forest University School of Medicine as its academic core. The system is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, offering one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows in more than 200 programs. Committed to equitable care, Advocate Health provides over $6 billion in annual community benefits.