Senior Director, Capability & Learning, Global Development Operations

About the role

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Responsibilities

• Lead GDO's workforce capability and learning strategy, partnering with senior leaders to identify the capabilities, skills, and proficiencies required to support organizational priorities, workforce performance, and future business needs.
• Establish and maintain GDO's competency and capability framework architecture, creating scalable approaches that support workforce planning, role readiness, career development, and long-term organizational effectiveness.
• Translate business strategy, organizational priorities, evolving operating models, emerging technologies, and workforce trends into multi-year capability development roadmaps that strengthen organizational performance and future readiness.
• Develop and oversee GDO's learning strategy, ensuring capability development investments are aligned to business objectives, role requirements, workforce needs, and measurable performance outcomes.
• Serve as the primary business owner for learning demand management, translating capability and business requirements into learning solutions while partnering with R&D Learning, GxP Learning, Quality, Human Resources, and external providers for curriculum development, content creation, and delivery.
• Establish effective governance, intake, prioritization, and partnership models that align business leaders, learning organizations, quality partners, and external providers around workforce capability and learning priorities.
• Establish and oversee GDO's onboarding and workforce readiness framework, ensuring role-based onboarding experiences, curriculum assignments, and readiness expectations are consistently implemented, monitored, and continuously improved across the organization.
• Modernize onboarding governance, learning operations, curriculum assignment processes, and training compliance monitoring to improve workforce readiness, learner experience, operational efficiency, and organizational visibility.
• Partner across learning, knowledge management, communications, and business functions to strengthen how critical knowledge is captured, shared, accessed, and applied, enabling employees to learn effectively in the flow of work.
• Assess the impact of emerging technologies, digital transformation, artificial intelligence, and evolving clinical development models on workforce capability requirements, translating insights into workforce development strategies that enable adoption of new tools, technologies, and ways of working.
• Leverage workforce analytics, learning effectiveness measures, knowledge management practices, and modern capability development approaches to evaluate impact, identify capability gaps, and inform future workforce investments and organizational decisions.
• Build and lead a high-performing team responsible for workforce capability planning, learning strategy, onboarding excellence, and workforce readiness across GDO, fostering a culture of innovation, accountability, and continuous improvement.

Qualifications

• Doctorate degree and 5 years of relevant experience, or
• Master’s degree and 8 years of relevant experience, or
• Bachelor’s degree and 10 years of relevant experience
• 15+ years of experience leading workforce capability, organizational learning, talent development, organizational effectiveness, workforce transformation, or related disciplines within complex global organizations.
• Demonstrated experience developing competency models, capability frameworks, skills architectures, or workforce capability strategies at enterprise or functional scale.
• Proven track record partnering with executive leadership teams to align workforce capability investments with business strategy and organizational performance objectives.
• Experience building and scaling workforce capability, learning, organizational effectiveness, talent development, or workforce transformation functions, including establishment of governance, operating models, and organizational capabilities.
• Demonstrated understanding of future workforce trends, skills-based organizations, and modern approaches to workforce capability development beyond traditional training models.
• Experience leveraging workforce analytics, digital learning technologies, knowledge management approaches, artificial intelligence, or other emerging technologies to improve workforce capability and organizational performance.
• Demonstrated ability to anticipate future capability requirements and translate evolving business needs into workforce development strategies.
• Experience operating effectively in highly matrixed organizations and influencing senior leaders without direct authority.
• Proven success establishing productive partnerships across learning, talent, human resources, quality, compliance, and business organizations.
• Strong strategic thinking and systems orientation with the ability to connect workforce capability needs to broader organizational objectives.
• Builder mindset with demonstrated success creating new functions, frameworks, governance models, and organizational capabilities from the ground up.
• High executive presence with exceptional communication, facilitation, consulting, and stakeholder leadership skills.