Senior Director, Business Intelligence

Principal Responsibilities

• Acting as product owner for various departmental instances on Met Council's core technology platform, Salesforce, ensuring both day-to-day functionality and continuous improvement aligned with the organization's mission to combat poverty and empower clients.
• Overseeing projects and initiatives related to Met Council's technology infrastructure and investments, including software, hardware, and related services. This includes evaluating, recommending, and coordinating the launch of new technologies and updates, in collaboration with external vendors, consultants, software providers, and security advisors.
• Defining project metrics and return on investment (ROI) goals for initiatives, tracking performance post-delivery, and communicating product performance regularly with stakeholders.
• Recommending, overseeing, and implementing technology solutions and policies that align with Met Council's holistic approach to client service and its mission to move individuals from crisis to stability, including the effective and secure uses of artificial intelligence.
• Overseeing the evolution of Met Council's data systems and architecture to meet programmatic needs while maintaining the highest levels of data integrity.
• Overseeing the data operations and analytics team, and providing strategic direction on related projects.
• Supporting the integration of data visualization and business intelligence tools, like Tableau, within and across the organization.
• Leading in the continuous learning, improvement, impact, and knowledge sharing for the entire Met Council team.

Competencies

• Strategic Technology Leadership: Ability to develop and implement a technology vision that aligns with Met Council's mission and strategic goals.
• Technology & Infrastructure Management: Oversight and optimization of the organization's technology platforms, systems, and vendors to ensure efficient and effective operations.
• Data & Performance Management: Expertise in leveraging data to track program outcomes, inform decision-making, and measure the impact of services.
• Innovation & Digital Transformation: Championing the adoption of new technologies to enhance service delivery, increase efficiency, and reach a broader client base.
• Leadership & Team Building: Inspiring and mentoring a team, fostering collaboration, and attracting talent to support the organization's technological initiatives.
• Collaboration & Communication: Effectively engaging with internal and external stakeholders, including partners, funders, and community organizations, to ensure successful technology implementation and adoption.
• Project Management & Execution: Ability to plan, execute, and deliver technology projects effectively, ensuring they meet deadlines and objectives. This includes project scoping and requirements generation in partnership with Met Council teams.
• Budgeting & Resource Allocation: Managing technology budgets and resources to maximize impact and efficiency within a non-profit environment.
• Non-Profit Mission Alignment: Strong commitment to Met Council's mission of fighting poverty and empowering clients, ensuring technology solutions are relevant and impactful.

Skills and Education

• 5+ years technological product and/or project-management experience (required)
• Bachelor's Degree (required)
• Continuous Learning: A commitment to staying updated with the latest technological advancements and trends through workshops, conferences, online courses, and relevant certifications is essential.

Compensation

$135,000 to $155,000 per year.

Benefits

• Major medical, dental, vision, and life insurance
• Pre-tax commuter benefits
• FSA
• 403(b) with employer contribution
• Plus generous vacation, sick leave, and holidays.