Senior Director, Business Intelligence & Analytics

About the role

The Senior Director, Business Intelligence & Analytics will set the strategy, roadmap and operating model for data & analytics across the New York Islanders & UBS Arena.

Responsibilities

• Personally lead the analytics across the business, with a focus on ticketing, including ownership of pricing, inventory optimization, yield management, and revenue projections
• Partner with senior leadership across sales, marketing, and ticket operations to align pricing and go-to-market strategies
• Provide decision support through ad-hoc and scenario analysis; identify and act on opportunities to improve analytic capabilities across the ticketing business, often turning around same-day requests directly
• Develop advanced audience and targeting strategies to support personalization, lifecycle marketing, paid media optimization, and conversion initiatives

Requirements

• Analytics personally lead the analytics across the business, with a focus on ticketing, including ownership of pricing, inventory optimization, yield management, and revenue projections
• Partner with senior leadership across sales, marketing, and ticket operations to align pricing and go-to-market strategies
• Provide decision support through ad-hoc and scenario analysis; identify and act on opportunities to improve analytic capabilities across the ticketing business, often turning around same-day requests directly
• Develop advanced audience and targeting strategies to support personalization, lifecycle marketing, paid media optimization, and conversion initiatives

Qualifications

• 8-12 years professional experience in business analytics or a related field
• 4+ years of managerial experience and developing talent
• A degree in quantitative or business field, such as Mathematics, Statistics, Computer Science, or Economics, advanced degree preferred
• Advanced knowledge of SQL and relational databases; comfortable with being hands-on
• Advanced knowledge of data visualization tools such as Tableau
• Advanced knowledge of Snowflake, Salesforce (Sales & Marketing Cloud), or similar platforms
• Experience with experimentation frameworks (e.g., A/B testing) and attribution or marketing measurement methodologies to evaluate campaign and pricing performance
• Familiarity with data modeling and ETL processes
• Willingness to roll up sleeves on ad-hoc requests and day-to-day reporting, not just long-term roadmap and team oversight
• Excellent ability to translate complex analytical concepts into business terms
• Demonstrated ability to manage and deliver on multiple competing priorities simultaneously

Skills

• Flexibility: Switch gears on a moment’s notice and adapt to shifting priorities
• Motivation: Leverage your personal skills to drive results and influence success
• Autonomy: Manage your time, work independently, and prioritize tasks
• Collaboration: Liaise with cross-functional internal teams and establish positive relationships
• Creativity: Think outside the box, bringing innovative ideas to the table
• Accountability: Take ownership of your work
• Conflict Resolution: Show off your problem solving and decision-making skills

Benefits

• Expanding your experience with an iconic NHL® franchise in our quest for a 5th Stanley Cup
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

Pay

The salary range for this position is between $155,000.00-$185,000.00 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.

Schedule

The New York Islanders have offices in Floral Park, NY. You will be in the office at least 3 days per week. Attend home games at UBS Arena and other events (events can fall on evenings, weekends, and/or holidays).