Senior Director, Attendee Excellence & Event Technology

About the role

Reporting to our Chief Client Officer, you'll provide strategic leadership for Nteractive's global Attendee Excellence & Event Technology function, shaping how thousands of attendees, sponsors and exhibitors experience our clients' events every year.

Responsibilities

• Lead and evolve Nteractive's global Attendee Excellence & Event Technology function.

• Define the strategic vision and roadmap for attendee, sponsor and event technology experiences across all client programmes.

• Build trusted client relationships and drive innovation that positions Nteractive as a market leader in attendee experience, sponsorship technology and digital event solutions.

• Work closely with our Sponsorship Leadership team to ensure seamless integration of sponsor, exhibitor and partner experiences into the attendee journey.

• Own the strategic direction of Nteractive's attendee and event technology ecosystem.

• Collaborate with Client Services, Creative Studio, Production, Event Services and Sponsorship teams to create seamless end-to-end experiences for sponsors, exhibitors, partners and attendees.

• Identify opportunities to expand Nteractive's sponsorship technology capabilities and develop new technology-enabled services for clients.

Requirements

• Significant leadership experience across attendee management, event technology or event operations within a global events agency or corporate events environment.

• Extensive experience delivering complex global event programmes.

• Deep knowledge of registration, housing, event websites and attendee management platforms.

• Experience integrating sponsorship, exhibitor or partner technologies into wider attendee platforms and digital experiences.

• Experience working with technologies such as RainFocus, Cvent, Passkey and similar enterprise event platforms.

• Strong understanding of UX, digital experiences, event communications and customer journeys.

• Experience leading large, multidisciplinary teams across multiple regions.

• Strong commercial acumen with responsibility for budgets, forecasting and financial performance.

• Excellent executive stakeholder management and client relationship skills.

• Confidence translating complex data into strategic recommendations.

• Experience driving operational transformation, process improvement and scalable delivery models.

• An interest in AI, automation and emerging event technologies.

Qualifications

• Minimum broadband speed of 25MB download / 2MB upload.

• Willingness to travel internationally throughout the year (approximately 20–30%).

• Flexibility to work across global time zones when required.

• Suitable home working environment.

Skills

• Strategic thinking

• Operational excellence

• Technology transformation

• Data-driven decision making

• Client relationship management

• Team leadership

• Commercial acumen

• Project management

• Change management

• Collaboration and partnership building

Benefits

• Competitive salary of $170,000 - $190,000

• PTO – 20 days plus public holidays

• Summer Hours

• Birthday Day Off

• 401(k) with employee contribution access

• Medical, Dental & Vision Insurance

• Life Insurance

• Health Advocacy Program

• Wellbeing & Inclusion initiatives, including Employee Assistance Program (EAP)

• Family Leave & Adoption Assistance

• Rewards & Recognition incentives

• Volunteering Day

• Cell & Wi-Fi allowance

• Time Off in Lieu

• Generous Employee Referral Program