Senior Director

About the role

The Senior Director is responsible for guiding and directing staff in providing a safe and supportive residence for tenants, engaging them to get needed services, and benefits in order to meet their obligations, stabilize their health, and when possible, encourage and support tenants to find permanent housing when they no longer require supportive services. The Senior Director will oversee the day-to-day operations of Phase I and Phase II buildings, 24-hour staff, and maintenance staff.

Essential Duties And Responsibilities

• Available to respond to emergencies on a 24/7/365 basis, on-call.
• Work with Vice President of Program and staff to develop and implement the strategic plan.
• Ensure compliance with funding sources including HASA, DOHMH, HRA, HPD and ESSHI.
• Manage the day to day operations and activities with respect to tenants’ services, the physical plant, building safety and security.
• Provides direct and indirect supervision to all staff as well as manage human resources issues such as hiring, disciplining, training, and developing staff as needed.
• In conjunction with Property Management, oversees the business office including rentals and rent collection.
• Collaborates with the Clinical Directors of Phase I and Phase II to ensure the appropriate level and quality of services are being offered to the tenants.
• Evaluate programmatic needs and service delivery within the supportive housing programs and develop enhancements and services as they relate to consumers’ recovery and self-sufficiency.
• Met regularly with all tenants to counsel/instruct them on building issues, especially safety matters.
• Meet with individual tenants, as needed, to resolve issues and or conflicts with building staff or services.
• Manage all aspects of the budget and ensures that the building is in compliance with city and state regulations and reporting requirements.
• Ensure timely completion of statistical and reporting requirements.
• Builds and maintains strong connections with both local and state service providers.
• Handles community relations activities which includes maintaining a positive relationship with neighboring community organizations and overseeing the creation of partnerships with community-based service providers.
• Facilitate weekly team meetings with the interdisciplinary team.
• Perform other duties as assigned.

Qualifications

• Master’s degree with a major in either Social Work or a related field
• 4 years of experience working with individuals with substance use and mental health issues; and working directly with families
• 4 years of required managerial or supervisory experience
• Outstanding interpersonal and communication skills, both oral and written
• Strong leadership skills, including outstanding organizational and time management skills
• Understanding of finances, systems and human resources, especially as it impacts programs
• Demonstrated capacity for project management
• Ability to work well in a highly pressured environment
• Ability to interface with clients as well as all levels of staff
• Sensitivity to community issues and needs
• Proficiency in Microsoft Office Suite; and knowledge of case management software
• Bilingual or multilingual a plus