Senior Director, AI Transformation
Overview
This role owns NICE's AI adoption agenda internally — from identifying and prioritizing use cases across business functions to building investment cases and driving deployment. It operates in very close partnership with the CIO and functional VPs.
Responsibilities
- Own the AI use case roadmap across functions — identifying, prioritizing, and building the business case for where AI creates the most value
- Partner closely with the CIO to ensure business priorities are translated into the technical roadmap, and that the technical roadmap reflects business reality
- Define what needs to change and why; the CIO and IT own how to get it done — solution architecture, vendor evaluation, and the build/buy/partner decision belong to IT
- Own the adoption methodology and coach functional leaders in applying it; the business owns its workflows, this role owns the framework
- In Year 1, provide hands-on involvement in the first 1–2 flagship programs to establish the standard and given NICE sells AI-native software, to create external proof points
Requirements
- 2–4 years at a top-tier management consulting firm (McKinsey, BCG, Bain, or equivalent)
- Subsequent industry experience at a technology or software company in a role that required working closely with IT or engineering leadership to deploy AI, automation, or large-scale data initiatives
- A track record of crossing the line from strategy into execution — has felt the difference between advising on AI and actually getting it live
- Credible with both technical and business audiences — can engage substantively with IT and engineering leaders on what's technically feasible, and translate that into a business case for the CFO or board
- Demonstrated experience deploying AI at enterprise scale — and knows what "scale" actually means: data governance fights, change management failures, pilots that never land, and integrations that take three times longer than the vendor said
- Comfortable operating without full authority — able to move the CIO, functional SVPs, and business unit leaders through influence rather than mandate
- Rigorous thinker who writes clearly — this role contributes to operating model analysis and executive-level recommendations, not just AI deployments
- Brings a point of view on what AI should do at NICE, not just what's possible
- MBA from a top program
Preferred Qualifications
- Technical fluency sufficient to recognize when a solution is being oversold, when a data architecture will create problems downstream, and what makes an AI deployment organizationally fragile even when it's technically sound
- A background that follows the ideal arc: strategy consulting → enterprise technology company → ownership of AI/automation initiatives, having navigated a large organization's technology agenda from the business side.
Benefits
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Pay & Schedule
NICE is committed to providing competitive compensation and benefits packages. Specific details regarding pay and schedule will be provided during the interview process.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.