Senior Director, AI Enablement and Transformation

Main Responsibilities

• Define and drive the Technology Services transformation strategy across Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering, aligning priorities with organizational and enterprise objectives.
• Develop and maintain multi-year transformation roadmaps with clear milestones, success metrics, business outcomes, and value realization targets.
• Partner with technology leaders, Principal Architects, and program managers to identify modernization opportunities and define target-state architectures, technology patterns, operating models, and transformation priorities.
• Translate strategic objectives into executable initiatives and team-level workstreams, ensuring roadmap goals are incorporated into delivery plans and technology backlogs.
• Establish governance processes, executive reporting, and review cadences to monitor progress, manage dependencies, address risks, and ensure accountability for transformation outcomes.
• Serve as a trusted advisor to senior technology leaders on modernization strategies, technology investments, operating model evolution, and organizational change initiatives.
• Collaborate with Enterprise Architecture, AI Platform, AI Governance, Security, Privacy, and other shared-services teams to ensure alignment with enterprise standards, architectural principles, governance requirements, and security expectations.
• Promote the responsible use of AI, Generative AI, automation, analytics, and other emerging technologies to improve operational efficiency, service reliability, workforce productivity, and decision-making.
• Evaluate industry trends and emerging technologies to identify opportunities that accelerate innovation and enhance Technology Services capabilities.
• Build alignment and influence across stakeholder groups without direct authority while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.

What We Look For In a Candidate

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• 12+ years of experience in technology leadership roles within enterprise IT, infrastructure, cloud, platform, or operations environments.
• 5+ years of experience leading large-scale technology strategy, architecture, or transformation initiatives.
• Demonstrated ability to define strategy and translate it into roadmaps, milestones, and measurable outcomes, with executive-level reporting.
• Proven experience influencing senior stakeholders and driving alignment across multiple technology organizations without direct authority.
• Hands-on experience prototyping, piloting, or operationalizing AI / Generative AI solutions, with working knowledge of model lifecycle considerations (evaluation, monitoring, and responsible use).
• Strong understanding of enterprise architecture principles and experience partnering with senior architects.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.