Senior Director, AI Technical Programs

General Profile

This role leads the company’s AI work that directly helps the Process Support Engineer (PSE) community move faster and work more consistently. You’ll set direction, keep the program moving, and make sure we’re getting real results—better tools, better knowledge access, and better training—without creating risk around security, IP, or compliance. You’ll work across Field teams, Business Units, Digital/IT, compliance partners, and learning/training groups, and you’ll also lead a small team of AI practitioners who build and scale solutions.

Key Responsibilities

• Build AI that helps PSEs every day. Focus on high-frequency work like finding the right info fast, summarizing technical content, supporting troubleshooting, automating repeatable workflows, generating reports, and improving structured documentation. Use AI to build and maintain PSE knowledge bases. That includes making content “AI-ready,” keeping it updated, and putting the right controls around it so the right people can access the right information.
• Make knowledge easy to access. Deliver practical “chat/search/assistant” style access so PSEs can get answers faster, follow consistent guidance, and reuse validated best methods—without compromising classification, IP, or compliance.
• Evaluate tech—inside and outside the company. Look at platforms, models, tools, vendors, and services. Run pilots, compare options, and recommend what actually improves PSE capability and productivity.
• Own the roadmap and results. Define what success looks like, prioritize use cases, track progress, manage risks, and report outcomes in a way leaders can trust.
• Lead a small team of AI practitioners. Help them prototype, build, and harden solutions—then integrate them with real data sources and existing systems so they work in practice, not just in a demo.
• Show the work and listen hard. Run demos, evaluations, and beta programs with PSEs and leaders. Capture feedback and iterate until it’s truly useful and scalable.
• Train the PSE community to use AI well. Create hands-on training, playbooks, and working sessions that build practical skill and improve job velocity.
• Measure adoption and proficiency so we know what’s working. Translate real PSE pain into buildable requirements.
• Partner with Field and BU leaders to make sure the AI work connects to customer-impacted outcomes and not just “cool tech.” Align with AI leadership + converge BU capabilities into PSE-optimized solutions.
• Work with internal AI leadership teams and the BUs to adopt shared best practices and standards, influence convergence of separately developed AI capabilities into PSE-optimized solutions, and drive field rollout with hands-on, PSE-relevant training.
• Set guardrails and standards. Make sure prompts/workflows are high quality, outputs are validated where needed, and solutions are auditable and safe to use in quality/customer environments. When it makes sense, bring in outside help.

Functional Knowledge

You understand AI/ML and GenAI well enough to turn ideas into solutions, and you also understand the “plumbing” that makes it real: knowledge systems, retrieval, data quality, governance, and the constraints of deploying AI in a global engineering environment. You can connect this to PSE value levers like cycle time reduction, consistent technical guidance, better reuse of learnings, and stronger escalation support.

Business Expertise

You can translate AI work into outcomes the business cares about—productivity, quality, and operational performance. You can build a clear value case, track impact, and balance benefits against cost, risk, and change effort across regions, customers, and product lines.

Leadership

You lead both directly (your team) and indirectly (through influence). You set clear goals, keep a steady operating rhythm, develop talent, and create a culture where people can experiment responsibly, learn fast, and ship improvements that stick.

You also build alignment with internal AI leadership teams and BU partners so we reuse what works, reduce duplicated effort, and accelerate adoption of proven solutions across the PSE community.

Problem Solving

You tackle complicated, messy problems by being systematic—breaking things down, testing assumptions, using data, and improving continuously. When an AI solution isn’t working, you know how to diagnose whether the issue is the data, the retrieval, the prompt/workflow design, the model behavior, or the system integration—and then fix it.

Impact

If you do this job well, PSEs ramp faster, find answers faster, reuse the best information more consistently, and spend less time reinventing work. The broader organization benefits too, because the AI capabilities and standards you build help other teams operate more efficiently and consistently.

Interpersonal Skills

You’re comfortable working with senior leaders and technical experts, and you can influence decisions without forcing them. You communicate clearly, adjust to the audience, and build trust—especially when the topic is sensitive (IP, security, compliance) or when teams have competing priorities.