Senior Director – Account Management

Key Responsibilities

• Serve as the primary relationship owner for key private label customer across the Men's and Kids' apparel categories.
• Develop and execute account strategies that support customer objectives, revenue growth, profitability, and long-term business expansion.
• Lead customer meetings, business reviews, seasonal line presentations, and strategic planning discussions.
• Partner closely with Design, Merchandising, Technical Design, Sourcing, Production, and global teams to ensure successful execution of customer programs from concept through final delivery.
• Oversee the end-to-end product lifecycle, ensuring products are delivered on time, within cost targets, and meet customer quality expectations.
• Manage customer calendars, critical paths, and key milestones while proactively identifying risks and implementing solutions.
• Drive pricing, margin, and cost discussions in partnership with sourcing and production teams.
• Identify opportunities to expand existing business and support new category growth within assigned customer accounts.
• Monitor sales performance, market trends, and customer initiatives to develop strategic recommendations and drive business results.
• Build and maintain strong executive-level relationships with customers and internal stakeholders.
• Mentor and develop Account Management team members while fostering collaboration across cross-functional and global teams.
• Travel as needed to customer meetings, market appointments, vendor visits, and industry events.

Role Requirements

• 10+ years of experience in Account Management, Sales, Merchandising, Product Development, or Sourcing within the apparel industry.
• Proven experience managing large national retail accounts, preferably supporting private label Men's and/or Kids' apparel.
• Strong understanding of apparel product development, sourcing, manufacturing, costing, and supply chain operations.
• Demonstrated success building executive-level customer relationships and growing strategic accounts.
• Experience leading cross-functional teams and managing multiple product categories and complex customer initiatives.
• Strong business acumen with the ability to analyze customer needs, identify opportunities, and develop strategic business solutions.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Ability to thrive in a fast-paced, customer-focused environment while managing multiple priorities.

Compensation/Benefits

• The approximate annual base salary range for this position is $180,000 - $240,000, which can vary based on role requirements, skill set, and years of experience.
• Comprehensive benefits package including Medical, Dental, Vision, PTO, and company holidays.