Senior Digital Workplace Services Professional

Responsibilities

• Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments
• Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy
• Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance
• Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings
• Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption
• Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking
• Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives
• Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities
• Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations
• Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience

Requirements

• 5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment
• Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices
• Experience supporting Microsoft 365, collaboration platforms, and workplace technologies
• Experience with device provisioning, deployment, and lifecycle management
• Strong customer service, communication, hospitality, and interpersonal skills
• Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations
• Ability to work on-site in San Francisco, with occasional U.S. travel as required

Qualifications

• Experience with device management and deployment tools such as Microsoft Autopilot and JAMF
• Familiarity with identity and access technologies such as Active Directory
• Experience with IT service management platforms such as ServiceNow or Wolken
• Experience providing executive/VIP technology support
• Experience supporting meeting rooms, conferencing technology, office infrastructure, or network/data center upgrades
• Experience coordinating technology support for large-scale events, executive meetings, conferences, or business-critical initiatives

Benefits

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $66,000 and $118,580. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity: At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging: We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging