Digital Workplace Services Specialist

Responsibilities

• Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments.
• Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy.
• Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance.
• Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings.
• Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption.
• Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking.
• Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives.
• Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities.
• Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations.
• Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience.

  Qualifications

  • 5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment.
  • Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices.
  • Experience supporting Microsoft 365, collaboration platforms, and workplace technologies.
  • Experience with device provisioning, deployment, and lifecycle management.
  • Strong customer service, communication, hospitality, and interpersonal skills.
  • Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations.
  • Ability to work on-site in San Francisco, with occasional U.S. travel as required.