Digital Services Specialist

Unleash your potential with a career in the modernized world of digital banking! CoVantage is seeking a full‑time Digital Services Specialist to join our Contact Center team. This individual will provide efficient, professional service to members through digital channels and the Virtual Teller ATM.

Responsibilities

• Remain current with products, services, disclosures, and forms that pertain to this job or that members may need assistance with.
• Provide support for the Virtual Teller ATM, including cashing checks, performing withdrawals, making deposits, processing loan payments, and more.
• Seek opportunities to provide exceptional service and strengthen the member and credit‑union relationship.
• Guide members on the wise and appropriate use of credit and other financial services, offering suggestions to increase financial value.
• Assist with special projects such as reporting on online issues, account openings, and other areas to enhance the digital services experience.

Qualifications

• Minimum of 3 years credit‑union experience or an Associate’s Degree.
• Ability to work fully onsite.
• Excellent written and verbal communication skills; able to interact professionally with a wide variety of people daily.
• Regularly apply sound judgment in member interactions.
• Organized and efficient in a fast‑paced work environment.

Pay

The hourly rate ranges from $20.38 to $30.56, with the starting pay based on related experience and qualifications.

Benefits

• 401(k) employer match of up to 200%.
• Annual salary bonus of up to 4%.
• Generous employer HSA contribution.
• Paid time off for community service.